Kelly Ben Miloud

• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Maintained accurate records for billing purposes, ensuring proper reimbursement from insurance carriers and patients alike.
• Received and routed laboratory results to correct clinical staff members.
• Resolved scheduling conflicts to maintain high-quality patient services.
• Coordinated surgical team schedules for seamless procedure planning and execution.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
• Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Organized and detail-oriented with a strong work ethic.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• I assist patients with their pre and post operative needs ensuring they have Home Health afterwards as well.
• i work with my pre cert team, Dr. Ashford and his Medical Assistant to ensure a smooth process for the patient.

I have worked for Dr. Raymond Gritton along side the Congress doctors for nearly 14 years. Dr. Gritton provides EMG/NCV testing for Congress patients 2 days a week. I handle administrative duties for Dr. Gritton and Dr. Liva Yates Gritton. I maintain their licensure's, privileges and scheduling. I have face to face as well as telephone encounters with patients. I prepare outpatient billing and handle collections for their corporations. This is a part time job, so when I had the opportunity to work with Dr. Ashford, with whom I already had a good rapport I was excited to take on his surgery scheduling. My jobs go hand in hand. Congress has been my home these last 14 years and I feel lucky to work for such great doctors.