Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Bennett

Burlington,NC

Summary

Service-oriented, punctual and hardworking with excellent people skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Real Estate Agent

eXp Realty, LLC
Burlington, NC
06.2021 - Current
  • Managed marketing strategies for properties including advertising campaigns and open houses.
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Provided guidance to clients throughout the entire buying or selling process.
  • Prepared comparative market analysis to estimate properties' value.
  • Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
  • Coordinated appointments to show homes to prospective buyers.
  • Responded promptly to client inquiries via phone or email.
  • Attended industry events such as conventions and seminars.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • 19 Closed properties in 2023.
  • 73 Closed properties in 2022.

Customer Service Representative

Cheney Brothers Inc.
Greensboro, NC
06.2017 - 06.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Production Manager

Aramark
Elon, NC
01.2009 - 06.2017
  • Developed and implemented production schedules to ensure timely completion of projects.
  • Monitored the daily operations of the production team, providing guidance and support as needed.
  • Ensured that all safety policies and regulations were followed in accordance with company standards.
  • Maintained accurate records of production data such as labor costs, output, and quality control results.
  • Analyzed production processes to identify areas for improvement in efficiency and cost savings.
  • Implemented strategies to reduce waste while maintaining high-quality standards.

Customer Service Associate/Stocking Associate

Wal-Mart Supercenter
Burlington, NC
01.2005 - 01.2009
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Organized backroom areas, ensuring all items were properly stored and labeled.
  • Assisted customers in locating products on the shelf or in the backroom.
  • Performed inventory counts of merchandise on a regular basis.
  • Checked expiration dates on perishable items to ensure freshness.
  • Ensured all products were correctly priced and tagged before stocking shelves.
  • Maintained cleanliness of sales floor, including sweeping, dusting, and mopping as needed.
  • Inspected returned merchandise for damage prior to restocking shelves.
  • Rotated stock from older to newer product when necessary to ensure quality control standards.
  • Broke down and discarded empty packaging and boxes after stocking products.

Cashier

CVS Pharmacy
Haw River, NC
01.2004 - 01.2005
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Deli Associate/Cashier

Foodlion Grocery Store
Burlington, NC
01.2002 - 01.2005
  • Greeted customers, provided excellent customer service, and answered questions regarding deli products.
  • Maintained cleanliness of deli area, including tables and counters.
  • Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
  • Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
  • Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
  • Kept records of sales transactions for each shift.
  • Followed established recipes for preparing sandwiches, salads, soups, and other items as needed.
  • Tracked inventory levels in order to restock supplies when necessary.
  • Monitored expiration dates on products to ensure freshness.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

Associate of Applied Science - Hospitality

Alamance Community College
Graham, NC
05.2010

High School Diploma -

Hugh M Cummings High School
Burlington, NC

Skills

  • Lender Relations
  • Lead Follow up
  • Buyers' Agent
  • Hard worker
  • Property Assessments
  • Proficient in Microsoft Office
  • Administrative Support
  • Real Estate Broker Licensed in NC
  • National Association of Realtors
  • Highly Professional
  • Honest and Ethical
  • SAP
  • Excel
  • Inbound Calling

Certification

  • Real Estate License NC 330124

Timeline

Real Estate Agent

eXp Realty, LLC
06.2021 - Current

Customer Service Representative

Cheney Brothers Inc.
06.2017 - 06.2021

Production Manager

Aramark
01.2009 - 06.2017

Customer Service Associate/Stocking Associate

Wal-Mart Supercenter
01.2005 - 01.2009

Cashier

CVS Pharmacy
01.2004 - 01.2005

Deli Associate/Cashier

Foodlion Grocery Store
01.2002 - 01.2005

Associate of Applied Science - Hospitality

Alamance Community College

High School Diploma -

Hugh M Cummings High School

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