Kelly Benson
Ridley Park,PA
Summary
Knowledgeable administrative professional with proven track record in leveraging client relationships to drive revenue growth. Successfully managed key accounts while implementing effective sales strategies to meet and exceed targets. Demonstrated expertise in client communication and problem-solving, fostering long-term partnerships. Highly organized, proactive and punctual with team-oriented mentality.
Overview
20
20
years of professional experience
Work History
Inside Sales Account Manager
National Energy Control Corporation
04.2024 - Current
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
- Attended regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Managed accounts to retain existing relationships and grow share of business.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Developed strong relationships with key customers, leading to long-term business partnerships and repeat sales.
Inside Sales Associate
Cummins-Wagner Co., Inc.
05.2019 - Current
- Liaised between outside sales representatives and accounts to optimize customer service
- Delivered superior customer support to improve account retention rate
- Monitored or followed-up on shipment dates to facilitate timely delivery
- Liaised between suppliers and customers to build and establish long-term business partnerships
- Leveraged computer system to input customer orders and pricing information
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
- Input order details into computerized systems to track costs and profits
- Initiated sales correspondence, preparing and presenting professional bids to customers
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction
- Cultivated and strengthened customer relationships to drive revenue growth
- Contacted new and existing customers to discuss product and service solutions
- Negotiated prices, terms of sale and service agreement to close transactions
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
Inside Sales Associate
Scales Air Compressor
01.2015 - 05.2019
- Established a reputation for reliability by consistently meeting or exceeding sales targets and maintaining a strong work ethic throughout tenure.
- Collaborated with team members to achieve monthly sales targets and contribute to overall company growth.
- Worked closely with other departments such as operations, service, or logistics when needed for successful order fulfillment or issue resolution processes from start to finish.
- Managed pipeline diligently by tracking sales activities in CRM system, keeping records up-to-date for accurate forecasting purposes.
- Conducted follow-ups consistently after initial sales interactions, ensuring efficient progress towards closing deals.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Answered customers' questions regarding products, prices, and availability.
Police Radio Dispatcher
Delaware County Emergency Management
10.2004 - 01.2014
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life communitywide
- Operated law enforcement communication equipment and NCIC database to facilitate information to department
- Received and processed 9-1-1 emergency calls to dispatch emergency services
- Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Used radio, telephone and computer system to update first responders with new information
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
Education
Emergency Management Certificate -
PA Management Agency
Harrisburg, PAAssociated Public Safety Office Certificate -
Pennsylvania APCO
Lancaster, PACounseling Psychology
Delaware County Community College
Media, PAHigh School Diploma -
Academy Park High School
Sharon Hill, PA06.1997
Skills
- Relationship Building
- Attention to Detail
- Documentation and Reporting
- Email and Phone Etiquette
- Time Management
- Empathy and Rapport Building
- Goal-oriented mindset
- Objection handling
- Customer Service Management
- Client Support
- Multitasking
Timeline
Inside Sales Account Manager
National Energy Control Corporation
04.2024 - Current
Inside Sales Associate
Cummins-Wagner Co., Inc.
05.2019 - Current
Inside Sales Associate
Scales Air Compressor
01.2015 - 05.2019
Police Radio Dispatcher
Delaware County Emergency Management
10.2004 - 01.2014
Associated Public Safety Office Certificate -
Pennsylvania APCO
High School Diploma -
Academy Park High School
Emergency Management Certificate -
PA Management Agency
Counseling Psychology
Delaware County Community College
Similar Profiles
Brenda CrookBrenda Crook
Protective Force Officer II / Laboratory Protection at National Renewable Energy Laboratory/ Alliance for Sustainable EnergyProtective Force Officer II / Laboratory Protection at National Renewable Energy Laboratory/ Alliance for Sustainable Energy
Dustin RenfroeDustin Renfroe
Measurement Technician at Critical Control Energy ServicesMeasurement Technician at Critical Control Energy Services
Ntandi tuseko SikazweNtandi tuseko Sikazwe
DIRECTOR/ELECTRICAL LINESMAN/ELECTRICIAN at ELECTRICAL ENERGY CONTROL SOLUTION LTDDIRECTOR/ELECTRICAL LINESMAN/ELECTRICIAN at ELECTRICAL ENERGY CONTROL SOLUTION LTD
Christopher FinneganChristopher Finnegan
School Store Manager at Ridley High SchoolSchool Store Manager at Ridley High School
Casey ChandleeCasey Chandlee
Emergency Department Nurse, BSN at TAYLOR HOSPITALEmergency Department Nurse, BSN at TAYLOR HOSPITAL