Kelly Biers
Butte,MT
Summary
Hard working and reliable with strong communication skills. Highly organized, proactive and punctual with team oriented mentality.
Overview
35
35
years of professional experience
Work History
Casino Attendant
Treasure Chest Casino/GoldMine Casinos
2020.05 - Current
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Informed guests of events and promotions by assisting marketing department with updating Facebook, and social media pages.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Quickly and accurately counted drawers at start and end of each shift.
- Currently I do training for Goldmine Casino.
Casino Attendant
Jackpot Casinos
2008.12 - 2020.05
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Was the trainer for 5 Jackpot Casinos with written evaluations for each trainee and balanced regular shifts.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
Technical Manager
Galaxy Cablevision
1998.02 - 2008.08
- Managed implementation of new technological improvements resulting in increased efficiency.
- Supervised up to 25 service technicians, daily schedules, workload, 24 hour on call list and technical budget.
- Held monthly safety and training meetings for technicians.
- Managed all sub-contractors work and quality control.
- Led cross-functional teams for successful product launches, ensuring timely delivery and high-quality results.
Hospital Corpsman
United States Navy
1989.04 - 1993.04
- Coordinated and executed transport of sick and injured patients as needed.
- Provided emergency medical care, including conducting physical exams and interviews to gain medical history and relevant health data.
- Rendered emergency medical treatment and administered immunization programs.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Education
High School Diploma -
Park High School
Livingston, MT05.1988
Nursing
Montana State University - Bozeman
Bozeman, MTSkills
- Cash Handling
- Detail-oriented
- Good listening skills
- Organization and Time management
- Teamwork
Timeline
Casino Attendant
Treasure Chest Casino/GoldMine Casinos
2020.05 - Current
Casino Attendant
Jackpot Casinos
2008.12 - 2020.05
Technical Manager
Galaxy Cablevision
1998.02 - 2008.08
Hospital Corpsman
United States Navy
1989.04 - 1993.04
High School Diploma -
Park High School
Nursing
Montana State University - Bozeman