Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kelly Bolanos

Summary

Dynamic customer service professional with a proven track record at Bella's Dry Cleaners, excelling in complaint resolution and enhancing customer satisfaction. Strong organizational skills and expertise in cleaning procedures ensure meticulous handling of garments. Committed to fostering positive experiences through effective communication and teamwork in diverse environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Dry Cleaner Customer Service Representative

Bella's Dry Cleaners
03.2025 - Current
  • Managed garment handling carefully, preventing damage or loss of customers'' items.
  • Communicated effectively with dry-cleaning technicians about special requests or concerns related to customers'' items.
  • Enhanced customer satisfaction by providing friendly and efficient service at the counter.
  • Resolved customer complaints and concerns, thereby improving overall customer experience.

Recreation Aide

City of Lake Elsinore
02.2024 - 06.2025
  • Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
  • Enhanced participant enjoyment by planning and implementing diverse recreational activities.
  • Ensured compliance with state regulations and company policies by thoroughly understanding guidelines and adhering to protocols.
  • Delivered recreational programs to meet needs and preferences of diverse resident population.

Pizza Maker

Pizza Hut
09.2024 - 04.2025
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.

Education

Certificate - Clinical Medical Assistant

Stepful
Online
08-2025

High School Diploma -

Lakeside High School
Lake Elsinore, CA
06-2021

Skills

  • Strong organization
  • Cleaning procedures
  • Customer relations
  • Complaint resolution

Certification

  • CMA - Certified Medical Assistant

Languages

Spanish
Native or Bilingual

Timeline

Dry Cleaner Customer Service Representative

Bella's Dry Cleaners
03.2025 - Current

Pizza Maker

Pizza Hut
09.2024 - 04.2025

Recreation Aide

City of Lake Elsinore
02.2024 - 06.2025

Certificate - Clinical Medical Assistant

Stepful

High School Diploma -

Lakeside High School

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