Kelly Bradley
Thornton,CO
Summary
Looking for a new challenge to expand my knowledge and skills as a healthcare professional.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient/Family Services Specialist
Children's Hospital Colorado Anschutz Medical Campus, Aurora
Aurora, CO
05.2022 - Current
- Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external customers
- Receives inbound and/or places outbound patient calls in order to schedule appointments and to route calls as appropriate.
Patient/Family Service Specialist
Children's Hospital Colorado
Broomfield, CO
11.2019 - 05.2022
- Provides patient support serves to include scheduling, registration, patient reception, patient check in/out and follow-up visit support.
- Supports health insurance management functions by collection patient insurance information, collecting co pays and other payments.
- Provides and obtains signatures for appropriate treatments consent forms.
- Provides high level of customer service support and assistance to patients, families, physicians and other internal/external customers.
Mobile COVID-19 Collection Team
Children's Hospital Colorado
Aurora, CO
04.2020 - 06.2020
- Provided quality COVID-19 testing in fast paced work environment for children and adults.
- Proficient with Beaker.
- Excellent communication skills with parents and children.
Phlebotomist III
Children's Hospital Colorado
Aurora, CO
07.2010 - 11.2019
- Outpatient Laboratory Lead from 8/2011-5/2017
- Directed day to day activities and assisted in supervision of phlebotomy staff and served as a liaison with leadership.
- Procured blood from patients (neonates to geriatrics) by venipuncture, finger stick/heel stick or scalp venipuncture to obtain blood samples for analysis following age specific guidelines.
- Served as a technical resource for difficult collections and laboratory information.
- Accurately processed and prepared specimens for distribution and analysis.
- Initiated and performed procedure review and writing and actively participated in process improvement activities.
- Taught, trained and mentored new employees, students and other healthcare professionals according to standard operating procedures.
- Performed competency assessments for all laboratory essential functions.
- Assisted in preparation for CAP inspections.
- In charge of all point of care training and competencies.
- Performed sweat chloride testing.
- Competent in performing nasopharyngeal swabs, MRSA swabs and throat cultures.
- Trained in doing complete patient registrations through EPIC.
- Responsible for inventory management in the Outpatient Laboratory.
- Computed daily/monthly draw volumes and patient wait times.
- Helped open North Outpatient lab when Children's Hospital expanded to Broomfield.
Phlebotomist
Quest Diagnostics
Colorado Springs, CO
10.2009 - 04.2010
- Performed forensic and clinical specimen collections in fast paced patient service center on various types of patients to include pediatric and geriatric draws.
- Accurately conducted urine drug screen collections.
- Processed and prepared samples for send outs.
Military Police Officer
US Army
Various Worldwide Assignments
10.1995 - 10.2000
- Performed as a team member in support of installation law and order operations and security of Army resources and installations.
- Operated police desks, performed police dispatching and produced police reports.
- Lead and supervised small sections in support of security and installation law and order operations.
- Performed convoy security to clear and monitor the main supply routes in forward deployed locations.
Education
Phlebotomy Internship -
Moreland Medical Center Laboratory
2009
Phlebotomy Technical Diploma -
Waukesha County Technical College
Pewaukee, WI2009
Skills
- Highly skilled phlebotomist with over 10 years experience - mostly pediatrics
- Strong interpersonal skills developed in diverse settings
- Motivated self starter; efficient problem solver in high-pressure environments
- Meticulous, results-oriented professional with 5 years of military experience
Certification
AMERICAN SOCIETY FOR CLINICAL PATHOLOGY BOARD CERTIFIED JAN 2010
- Certification #PBT (ASCP) 38395
Timeline
Patient/Family Services Specialist
Children's Hospital Colorado Anschutz Medical Campus, Aurora
05.2022 - Current
Mobile COVID-19 Collection Team
Children's Hospital Colorado
04.2020 - 06.2020
Patient/Family Service Specialist
Children's Hospital Colorado
11.2019 - 05.2022
Phlebotomist III
Children's Hospital Colorado
07.2010 - 11.2019
Phlebotomist
Quest Diagnostics
10.2009 - 04.2010
Military Police Officer
US Army
10.1995 - 10.2000
Phlebotomy Internship -
Moreland Medical Center Laboratory
Phlebotomy Technical Diploma -
Waukesha County Technical College
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