Kelly Browne
Linden,MI
Summary
Dedicated Body Shop professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Seeking a challenging new role with a dynamic organization.
Overview
10
10
years of professional experience
Work History
Body Shop Manager
LaFontaine Automotive Group
Fenton, MI
11.2017 - 06.2024
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Greeted customers and took time to answer questions.
Body Shop Estimator
Gerber Collision
Waterford, MI
05.2017 - 11.2019
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Coordinated ordering and expedited delivery of replacement parts from suppliers and communicated timelines to customers.
- Inspected automotive repairs to match paint and maintain body appearance.
- Gave customers cost estimates and quotes before performing repair work.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Provided customers with invoices and receipts detailing services performed.
Body Shop Estimator
Suburban Ford of Waterford
Waterford, MI
06.2014 - 04.2017
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Coordinated ordering and expedited delivery of replacement parts from suppliers and communicated timelines to customers.
- Inspected automotive repairs to match paint and maintain body appearance.
- Gave customers cost estimates and quotes before performing repair work.
- Reviewed manufacturer manuals to understand vehicle specifications and parts.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Provided customers with invoices and receipts detailing services performed.
Skills
- Business Leadership
- Customer Service Management
- Sales Tracking
- Quality Assurance
- Management Team Building
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Records Organization and Management
- Employee Motivation
- Policy Development and Enforcement
- Goal Setting
- Process Improvements
- Operations Oversight
- Team Leadership
- Decision Making
- Staff Development
- Training and Development
- Training and Coaching
- Team Building and Leadership
Timeline
Body Shop Manager
LaFontaine Automotive Group
11.2017 - 06.2024
Body Shop Estimator
Gerber Collision
05.2017 - 11.2019
Body Shop Estimator
Suburban Ford of Waterford
06.2014 - 04.2017
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