Summary
Overview
Work History
Education
Office Operations Management Skills
Attributes
Timeline
Generic

KELLY CAMINO

Huntersville,NC

Summary

Professional demeanor to project efficiency and positive public relations Intuitive to customer needs and resourceful for problem-solving Self-directed, organized, and efficient with multiple responsibilities Pleasant, good-natured professional with positive interpersonal skills Skilled phone etiquette for all levels of interaction Proficient with proprietary software MS, WORD, JOHN HENRY, GUI, HORIZON, SCANNERS, and office machines Mindful of executing administrative tasks carefully to allow staff to perform effectively.

Overview

25
25
years of professional experience

Work History

Head Teller

First Bank
Cornelius, NC
01.2021 - 01.2024
  • As Head Teller my responsibilities are customer service retail and commercial withdrawals and deposits, loan payments, promote business for the Bank.
  • Full knowledge of skilled areas of new accounts, teller, vault, SDB, ATM, branch operations, reports, and government compliances.

Security Captain Supervisor

Weiser Security Company Inc.
Charlotte, NC
01.2017 - 01.2021
  • Company Overview: Gray Digital Telecommunications WBTV3
  • Overseeing the security and safety of this highly established company.
  • Working with a very diverse population of individuals.
  • Duties included: Customer service Knowledge of state security and procedures Log Notations, Hourly Patrols: Inside and Outside building CCTV Monitoring Several Areas Directed Self-Staff Scheduling Liaisons for other officers to office management Light Maintenance Emergency first responder Reporting Incidents on premises Basic Computer Skills
  • Gray Digital Telecommunications WBTV3

Transportation Ambassador

Lyft Transportation LLC
San Francisco, CA
01.2016 - 01.2019
  • This fast-paced position and self-directed opportunity allowed me to transport passengers safely to and from their destinations promptly.
  • Duties Included: Customer service destination. Self-directed Motivated Transporting Individuals to their destination in a safe and timely manner Ambassador for newcomers to help set them up, and train them in the rules and regulations.

Home-Health Caregiver

Huntersville, NC
01.2012 - 01.2017
  • Private care of individuals with multiple health conditions and special needs.
  • DutiesCustomer Care Medication Inventory Record Management Supply Inventory Assisting in Rehabilitation Medical Records Management Doctor Visits Personal Hygiene Care

Certified Teller

BB&T Bank
Denver, North Carolina
01.2010 - 01.2012
  • Customer service was primary to this organization with problem resolution and timeliness driving all business transactions.
  • Proper phone skills, product knowledge, product sales, and cash management were critical.
  • Duties included: Customer Service ATM Service ATM Service Audits and Loading Problem Resolution Cash Management/Cash Master Interpersonal and Internet Communications Compliance: Government and Office Protocols Sales

Office Manager/Medical Assistant

Insights Behavioral Health, LLC
Point Pleasant, New Jersey
01.2007 - 01.2009
  • This fast-paced environment was characterized by a very diverse population with many special needs requiring the utmost patience, understanding, and sensitivity to various human conditions.
  • Duties included: Staff Scheduling Transcriptions Written Communications Customer Service Records Management Supply Inventory Interpersonal and Internet Communications Insurance: pre-authorizations, plan interpretations, disability documents, etc. Compliance: office and government protocols plus complicated insurance issues.

Teller Supervisor

PNC Bank N.A.
Manchester, NJ
01.1999 - 01.2006
  • My supervisory role was to ensure staff was properly trained, maintained consistent procedures, and complied with government and institutional protocols to ensure proper customer service.
  • Other duties included: Customer Service: opening and closing accounts Cash Management/Cash Master Problem Resolution ATM service, audits, and loading Sales Interpersonal and Internet Communications Compliance: Government and Office Protocols Monitor transaction reports

Education

Home Healthcare CNA Certificate -

Devine Healthcare Institute
Charlotte, North Carolina
01.2012

Medical Assistant - graduated with honors

Advantage Career Institute
West Long Branch, New Jersey
01.2007

Liberal Arts Studies -

Ocean County College
Toms River, New Jersey
01.1996

Office Operations Management Skills

  • Excellent customer service skills: client reception, service coordination, visitor inquiries, and data processing
  • Clearly and concisely communicates staff, and customers' needs.
  • Full knowledge of branch operation and government regulations
  • Extensive experience with new accounts, teller, vault, SDB, ATMs, wires training, and leadership.
  • Capable of interpreting and processing all types of needs a client is asking for.
  • Manage confidentially according to the office and legal policy
  • Executes proper procedures related to business services.
  • Demonstrates proficiency in client reviews for a clear understanding of accounts.

Attributes

  • Professional demeanor to project efficiency and positive public relations
  • Intuitive to customer needs and resourceful for problem-solving
  • Self-directed, organized, and efficient with multiple responsibilities
  • Pleasant, good-natured professional with positive interpersonal skills
  • Skilled phone etiquette for all levels of interaction
  • Proficient with proprietary software MS, WORD, JOHN HENRY, GUI, HORIZON, SCANNERS, and office machines
  • Mindful of executing administrative tasks carefully to allow staff to perform effectively.

Timeline

Head Teller

First Bank
01.2021 - 01.2024

Security Captain Supervisor

Weiser Security Company Inc.
01.2017 - 01.2021

Transportation Ambassador

Lyft Transportation LLC
01.2016 - 01.2019

Home-Health Caregiver

01.2012 - 01.2017

Certified Teller

BB&T Bank
01.2010 - 01.2012

Office Manager/Medical Assistant

Insights Behavioral Health, LLC
01.2007 - 01.2009

Teller Supervisor

PNC Bank N.A.
01.1999 - 01.2006

Home Healthcare CNA Certificate -

Devine Healthcare Institute

Medical Assistant - graduated with honors

Advantage Career Institute

Liberal Arts Studies -

Ocean County College
KELLY CAMINO