Kelly Caruso
Fort Mill
Summary
Results-driven, accountable, and highly motivated professional with the enthusiasm to lead a team. Detail-oriented and seeking to execute high energy, and organizational skills in a fast-paced environment. Passionate about the medical industry, and a proud, proven asset to any organization.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Server
Firebirds Wood Fired Grill
Fort Mill
08.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in training new servers.
PATIENT CARE COORDINATOR
Tega Cay Pediatric Dentistry
Fort Mill
03.2024 - 11.2024
- Primarily responsible for overseeing the facility as the only PCC for my specific location, build relationships with patients and parents, analyze and send dental records, present treatment plans, address questions and concerns, schedule, confirm, or cancel appointments, and collect balances owed.
- Execute patient service effectively and efficiently.
- Sole PCC designated to assist in more involved cases, including general anesthesia, due to a consistent proven track record, and the strong desire to expand knowledge and experience.
SCHEDULING COORDINATOR
Kane Wound Care
Princeton
08.2021 - 03.2024
- Team lead responsible for coordinating wound care appointments with Skilled Nursing and Assisted Living Facilities based on efficient routing within local boundaries.
- Create and manage weekly schedules for staff, while addressing PTO coverage and callouts.
- Credential NP's/PA's/MDs with facilities in which we establish relationships.
- Use Microsoft Office for sensitive documents needed for daily tasks.
- Complete medical records, assist with daily office operations, and attend quarterly meetings.
MEDICAL SCHEDULER
Princeton Radiology Associates
Princeton
08.2019 - 08.2021
- Standard check-in/check-out responsibilities.
- Use of excellent phone etiquette and patient service to answer a high volume of incoming calls.
- Verify PHI, confirm patient's insurance, and schedule appointments for MRI's, CT's, X-rays, Ultrasounds, DEXA scans, and Mammography studies for 5 locations.
- Apply computer skills as a daily function to perform the most efficient and accurate outcomes.
- Vast experience operating as the Walk-In Scheduler and Call-Center coordinator.
PHARMACY TECHNICIAN
Asembia, LLC
Florham Park
03.2017 - 08.2019
- Collect PHI, verify prescription benefits through insurance and initiate/manage prior authorizations.
- Correspond with patients, doctors, and insurance companies, while handling calls at a high volume.
- Communicate with patients to schedule delivery of medications.
- Assigned additional side projects upon proven recognition exceeding job responsibilities.
- Elected singularly to travel and train new hires in Pennsylvania and Kansas locations for weeks at a time.
- Presented 3 'Certificates of Recognition' over a two year period.
PHARMACY TECHNICIAN
Tiffany Natural Pharmacy
Westfield
06.2013 - 02.2016
- Collect Personal Health Information (PHI) and accurately read and type prescriptions to create labels.
- Fill prescriptions manually or with a counting machine, batch medications into blister packs for Senior Homes, count medication inventory, stock daily prescription order.
- Providing patients with exceptional service while working in a demanding and fast-paced environment.
Education
Certified Professional Coder - Medical Coding And Billing
York Technical College
Rock Hill, SC07-2026
Associate - education K-12
Raritan Valley Community College
01-2012
High School Diploma -
Hillsborough High School
01-2010
Skills
- Medical coding
- Medical billing
- Patient scheduling
- Insurance verification
- Electronic health records
- Customer service
- Communication skills
- Detail orientation
- Problem solving
- Medical record requests
- Medical terminology
- Meeting deadlines
- Multi-tasking
- Office administration
- New hire training
- HIPAA protocol adherence
Certification
- CPC-A (Certified Professional Coder)
Timeline
Server
Firebirds Wood Fired Grill
08.2025 - Current
PATIENT CARE COORDINATOR
Tega Cay Pediatric Dentistry
03.2024 - 11.2024
SCHEDULING COORDINATOR
Kane Wound Care
08.2021 - 03.2024
MEDICAL SCHEDULER
Princeton Radiology Associates
08.2019 - 08.2021
PHARMACY TECHNICIAN
Asembia, LLC
03.2017 - 08.2019
PHARMACY TECHNICIAN
Tiffany Natural Pharmacy
06.2013 - 02.2016
Certified Professional Coder - Medical Coding And Billing
York Technical College
Associate - education K-12
Raritan Valley Community College
High School Diploma -
Hillsborough High School