Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Kelly Chance

Rocky Mount,VA

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walmart
09.2022 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated verification and filling of more than 200 daily prescriptions in high-volume pharmacy environment.

Pharmacy Technician

Kroger's Pharmacy
09.2021 - 09.2022
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Collected co-payments or full payments from customers.

Shift Manager

McDonald's
09.2017 - 09.2021
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
  • Assisted in budget preparation for the department which led to better financial management throughout the year.
  • Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
09.2017

Skills

  • Supply Restocking
  • Drug Inventory Management
  • Drug Inventory Control
  • Insurance Verification
  • Order Verification
  • Insurance Billing
  • Workflow Optimization
  • Regulatory Compliance
  • Drug Utilization Review
  • Medication Dispensing
  • Prescription Filling
  • Drug Safety
  • Staff Development
  • Advanced Math Skills
  • Stocking Shelves
  • Manual and Automated Medication Dispensing
  • Answering Customer Questions
  • Medication Labels
  • Interpreting Orders
  • Processing Payments
  • Pharmacy and Customer Records Management
  • OTC Recommendations
  • Medicare and Medicaid Process
  • Secure Storage of Medications
  • FDA Drug Safety Guidelines
  • Patient Education and Counseling
  • Pharmaceutical Calculations
  • Healthcare Regulations
  • Team Collaboration
  • Verifying Orders
  • Problem-Solving Skills
  • Updating Medication Histories
  • Confidentiality and HIPAA
  • Stress Management
  • Time Management
  • Computer Literacy
  • Decision Making
  • Attention to Detail
  • Active Listening
  • Teamwork Abilities

Certification

Pharmacy technician state license as well as PTCB

Languages

English
Full Professional

References

References available upon request.

Timeline

Pharmacy Technician

Walmart
09.2022 - Current

Pharmacy Technician

Kroger's Pharmacy
09.2021 - 09.2022

Shift Manager

McDonald's
09.2017 - 09.2021

High School Diploma -

Penn Foster Career School

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Kelly Chance