Kelly Chandler
Watertown,South Dakota
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures, oversight and facility security measures.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Manager
Cornerstone Residential
06.2023 - 11.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Community Manager
Monroe Group, LLC
07.2018 - 05.2023
- Respond to Common Area Maintenance (CAM) inquiries.
- Produce reports about community activities to keep owners, directors and other property managers informed.
- Handle all tenant logistics and leases and effectively schedule appointments, showings, move-ins and move-outs.
- Implement and enforce policies and procedures to maintain properties to highest standards.
- Monitor and track payments and expenses, provide timely and accurate financial reports.
- Conduct regular inspections to identify needed improvements and maintain highest standards.
- Maintain 99%-100% occupancy at all times- 50 unit elderly/disabled property in Watertown, SD.
- Handle compliance/recertification's remotely-75 unit elderly disabled property in Glenwood Springs, CO.
Package Handler
FedEx Ground
11.2011 - 05.2023
- Strap items down over protective padding to secure throughout transportation.
- Proven successful working within tight deadlines and a fast-paced environment.
- Assist in receiving, stocking and distribution of merchandise.
- Store and secure packages in designated areas to prevent damage and theft.
- Verify correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Use hand-held scanners and physical logs to accurately track item movements.
Resident Service Coordinator
National Church Residences/Monroe Group, LLC
10.2013 - 07.2018
- Managed volunteer programs focused on providing community services to underserved populations.
- Implemented strategies to increase public awareness of social and community service programs.
- Conducted community workshops to promote different programs and educate public on available services.
- Collaborated with community members to develop and implement service initiatives.
- Assessed community needs and identified resources for social and community service programs.
- Partnered with local organizations to expand access to social and community services.
Education
No Degree - Marketing/Sales
Lake Area Technical Institute
Watertown05.2010
No Degree - Liberal Arts And General Studies
Black Hills State University
Spearfish, SD12.2005
Skills
- Customer Relationship Management
- Leasing and Sales
- Property Inspection
- Property Management
- LIHTC/HOME
- Apartment Inspections
- Section 8
- Payment Collections
- Onesite/OPS Spend Management
- Microsoft Office
- Administrative Support
- Payment Processing
Certification
- Certified Assisted Housing Manager, Quadel Training (2018)
- Housing Credit Certified Professional- Costello University (2019)
- Certificate of Achievement, Monroe Group- Fair Housing for Property Managers (2021)
- Certificate of Attendance, Costello University- Affordable Housing Compliance Workshop (2022)
- Champion of Independent Living Services Award- South Dakota Statewide Independent Living Council (2018)
Timeline
Property Manager
Cornerstone Residential
06.2023 - 11.2023
Community Manager
Monroe Group, LLC
07.2018 - 05.2023
Resident Service Coordinator
National Church Residences/Monroe Group, LLC
10.2013 - 07.2018
Package Handler
FedEx Ground
11.2011 - 05.2023
No Degree - Marketing/Sales
Lake Area Technical Institute
No Degree - Liberal Arts And General Studies
Black Hills State University
- Certified Assisted Housing Manager, Quadel Training (2018)
- Housing Credit Certified Professional- Costello University (2019)
- Certificate of Achievement, Monroe Group- Fair Housing for Property Managers (2021)
- Certificate of Attendance, Costello University- Affordable Housing Compliance Workshop (2022)
- Champion of Independent Living Services Award- South Dakota Statewide Independent Living Council (2018)
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