Kelly Craig
Redondo Beach,CA
Summary
Proactive professional with extensive experience in high-volume dining and in-flight service. Skilled in conflict resolution and effective communication, ensuring timely food delivery and guest satisfaction. Eager to leverage expertise to enhance customer experiences.
Overview
9
9
years of professional experience
Work History
Server
True Food Kitchen
El Segundo, California
12.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Guided guests in menu selections and dietary restrictions to create personalized dining experiences.
- Addressed guest feedback and resolved issues promptly to maintain high customer satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and client satisfaction.
- Trained new servers on restaurant policies and effective service techniques to ensure consistent service quality.
Flight Attendant
United Airlines
San Francisco, California
03.2023 - 10.2025
- Delivered exceptional customer service during in-flight operations.
- Responded promptly to passenger inquiries, resolving issues to enhance overall flight experience.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Managed medical emergencies during flights.
- Monitored passengers for signs of intoxication or safety threats, ensuring a secure environment during flights.
- Collaborated with air marshals, airport security, and ground personnel to effectively manage and remove unruly passengers.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Server
Vida Modern Mexican
Redondo Beach, California
10.2021 - 03.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted guests with menu selections and dietary restrictions.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
over counter server
Casa playa
Redondo beach
04.2017 - 10.2021
- Greeted customers and provided menu information.
- Greeted frequent visitors by name and explained new promotions.
- Cultivated long-term customer relationships, fostering loyalty and repeat business.
- Communicated effectively with kitchen staff to ensure orders were fulfilled quickly and accurately.
- Monitored inventory levels proactively, maintaining consistent availability of essential supplies.
- Balanced cash drawers at shift's end with precision, ensuring financial accuracy.
Education
High School Diploma -
Palos Verdes High
Rancho Palos VerdesSkills
- Menu expertise
- Order management
- Food safety
- High-volume service
- Inventory management
- Cash handling
- Conflict resolution
- Customer engagement
- Attention to detail
- Positive and professional
Timeline
Server
True Food Kitchen
12.2024 - Current
Flight Attendant
United Airlines
03.2023 - 10.2025
Server
Vida Modern Mexican
10.2021 - 03.2023
over counter server
Casa playa
04.2017 - 10.2021
High School Diploma -
Palos Verdes High