Summary
Overview
Work History
Education
Skills
Timeline
Certification
Kelly Dahn

Kelly Dahn

Cedar Lake,IN

Summary

Highly motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience
2
2

Certificates

Work History

Office Manager

Integrated Therapy Practice
Hobart, IN
04.2022 - 12.2023
  • Supervised patient billing , collection and financial counseling, and assisted with cash posting
  • Trained employees on best practices and protocols while managing team to maintain optimal productivity
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing, and accounts receivable
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.

Retail Sales Specialist

Kohls Department Store
Merrillville, IN
07.2021 - 07.2022
  • Merchandise resets to highlight new styles and drive sales
  • Unload freight and assist in product receiving
  • Restocked shelves and racks with latest merchandise and changed signage
  • Created displays to promote new products or special offers available in-store.
  • Performed inventory checks to identify any shortages or discrepancies in stock levels.
  • Managed multiple tasks simultaneously while ensuring accuracy at all times.

Education

Certificate - Medical Records

University of Phoenix
02.2022

GPA 3.8

  • National Society of Collegiate Scholars Member
  • National Society of Leadership and Success Member

Certificate - Writing For Interactive Media

Purdue University Northwest
12-2023

GPA 3.6

Bachelor of Arts - Communications

Purdue University Northwest
05-2025

Skills

  • Patient registration
  • Team leadership
  • Medical practice operations
  • Records and database management
  • Billing processes
  • Attention to detail
  • Effective multitasking
  • Merchandising and display
  • Writing and communication

Timeline

Office Manager - Integrated Therapy Practice
04.2022 - 12.2023
Retail Sales Specialist - Kohls Department Store
07.2021 - 07.2022
University of Phoenix - Certificate, Medical Records
Purdue University Northwest - Certificate, Writing For Interactive Media
Purdue University Northwest - Bachelor of Arts, Communications

Certification

Certified Coding and Billing Specialist

National Healthcare Association

Certified Medical Administrative Assistant

National Healthcare Association

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Kelly Dahn