Kelly Dekelaita
Tehachapi,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Receptionist
DGR Construction
01.2018 - 11.2023
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
Dispatcher
AAA/MS Transport
04.2012 - 06.2015
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Apartment Manager
Autumn Glen Apartments
01.2006 - 02.2011
- Improved tenant satisfaction by promptly addressing concerns and implementing effective solutions.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Streamlined rent collection procedures for increased efficiency and reduced delinquency rates.
- Organized regular property inspections to ensure maintenance issues were promptly addressed, maintaining a safe living environment for tenants.
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
Education
High School Diploma -
Valley High School
La Puente, CA06.1998
Skills
- Office Management
- File Management
- Scheduling
- Bookkeeping
- Data Inputting
- Spreadsheet Tracking
- Documentation and Reporting
- Mail Handling
- Multi-Line Telephone Operation
- Professional Demeanor
- Organization Skills
- Greeting and Seating Clients
Timeline
Receptionist
DGR Construction
01.2018 - 11.2023
Dispatcher
AAA/MS Transport
04.2012 - 06.2015
Apartment Manager
Autumn Glen Apartments
01.2006 - 02.2011
High School Diploma -
Valley High School
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