Kelly Donahue
Palos Verdes Estates,CA
Summary
Driven professional with proven expertise in customer service and problem-solving skills, honed at Giuliano's Delicatessen and Catering and PV Tutors. Excelled in building customer loyalty and enhancing team collaboration. Achieved significant improvements in student learning outcomes through tailored tutoring strategies. Demonstrates outstanding time management and an outgoing personality, ensuring high-quality outcomes in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
Giuliano's Delicatessen And Catering
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Babysitter
Local Families
03.2018 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Tutor
PV Tutors
08.2022 - 06.2023
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Education
Bachelor of Arts - Psychology And Business
Cornell University
Ithaca, NY05.2027
High School Diploma -
Palos Verdes High School
Palos Verdes Estates, CA06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Goal-Oriented
- Excellent people skills
- Outgoing Personality
Languages
English
Native or Bilingual
Italian
Limited Working
Accomplishments
Summited Mount Whitney, the tallest mountain in the continental United States, in 2020
Timeline
Sales Associate
Giuliano's Delicatessen And Catering
05.2024 - Current
Tutor
PV Tutors
08.2022 - 06.2023
Babysitter
Local Families
03.2018 - Current
Bachelor of Arts - Psychology And Business
Cornell University
High School Diploma -
Palos Verdes High School
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