Kelly Elliott
specialty insurance Ltd
Milford,CT
24
years of professional experience
Experienced Office Manager and administration professional with years of experience in overseeing a wide variety of essential functions in a bustling business. Highly developed communicator being able to build rapport and relationships with clients, staff and management. Analytical in optimizing productivity, efficiency and service quality within offices. Highly organized with strengths in prioritizing tasks and managing deadlines.
Work History
Office Manager
12 Years 7 Months- Increased office organization by developing a more efficient filing system and customer database protocols.
- Oversaw training and daily performance of staff.
- Aided senior leadership during the executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance.
- Greeted visitors promptly and directed to correct locations.
- Oversaw office inventory and timely reordering of supplies.
Bartender
8 Years 10 Months- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Maintained bar stocks, replenishing daily as necessary.
- Made engaging connections with guests to create loyalty.
- Upheld a high standard of cleanliness in all work areas.
- Performed closing duties including cleaning, sanitizing and replenishing.
- Delivered quality food and beverage service to guests in a responsible manner.
- Maintained facility compliant with health codes, sanitation requirements and license regulations.
Catering Coordinator
1 Year- Developed event quotes and proposals and met with clients to negotiate.
- Executed follow-ups with event staff to confirm scheduling and logistics.
- Maintained meticulous records to ensure accuracy and quality at each event.
- Offered product samples, answered questions and suggested products.
- Delivered exceptional, friendly and fast service.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Supervised employees per shift.
Retail Store Manager
5 Years 5 Months- Directed and supervised staff performance.
- Assured the register count and bank deposits had proper amount of money at openings and closings.
- Organized new stock for floor placement.
- Wrote and submitted reports.
- Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
- Counted and balanced registers.
- Evaluated employee performance.
- Monitored security issues and kept shrinkage low.
- Increased store sales by up-selling merchandise.
- Created weekly schedules for employees.
- Managed employees.
Education
Bachelor of Arts - Communications
Skills
Time management ability
Customer service orientation
Detail-oriented
Self-directed
Reception
File and data retrieval systems
Interpersonal communications
Training and development
Service-minded
Customer service
Office management
Organizational skills
Office administration
Timeline
Office Manager
specialty insurance Ltd
01.2014 - CurrentRead More
Bartender
Jeffreys Restaurant
03.2009 - 01.2018Read More
Catering Coordinator
Holiday Inn
01.2008 - 01.2009Read More
Retail Store Manager
Express
08.2002 - 01.2008Read More
Western Connecticut State University
Bachelor of Arts from Communications
Read More