Kelly Faias
Dickinson,TX
Summary
Dynamic Sales Associate with a proven track record at McRee Ford, excelling in customer service and relationship building. Recognized for consistently exceeding sales goals through effective problem-solving and exceptional communication skills. Adept at assessing customer needs and providing tailored solutions, fostering loyalty and repeat business in a fast-paced retail environment.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
36
36
years of professional experience
Work History
Sales Associate
All About Plant Healthcare Llc
Dickinson, TX
02.2025 - Current
- Assisted customers in selecting appropriate plant care products based on individual needs.
- Go to jobsite and give estimates
- Engaged with customers proactively, fostering positive relationships and repeat business opportunities.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Processed sales transactions efficiently, ensuring accuracy and attention to detail.
- Provided information on plant healthcare techniques and best practices to improve customer knowledge.
Sales Associate
Mcree Ford
Dickinson, TX
08.2017 - 01.2025
- Collaborated with team members to achieve sales goals and maintain store operations.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Adapted quickly to changing product lines and seasonal promotions in a fast-paced environment.
Sales Associate
Classic Automotive Group
Galveston, TX
01.2014 - 07.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Airborne Infantryman
US Army
Fort Benning, GA
01.1990 - 03.1993
- Executed tactical operations in diverse environments, ensuring mission success and team safety.
- Coordinated and conducted training exercises to enhance combat readiness and team cohesion.
- Monitored equipment functionality, performing maintenance and repairs to sustain operational effectiveness.
- Analyzed intelligence reports to inform strategic planning and decision-making processes during missions.
- Led small unit operations, fostering teamwork and developing junior soldiers' skills through mentorship.
- Participated in after-action reviews, providing valuable input to enhance future mission planning and execution.
- Managed weapons systems and equipment proficiently, ensuring operational readiness at all times.
- Demonstrated leadership abilities by mentoring junior soldiers on tactics, techniques, and procedures related to Airborne Infantry operations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Utilized advanced tactics to engage and neutralize enemy combatants.
Education
High School Diploma -
Manteca High School
Manteca, CA06-1988
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Flexible schedule
- Conflict resolution
- Sales expertise
- Customer needs assessment
- Professional demeanor
- Guest relations
- Sales goals attainment
- Excellent communication skills
- Positive and professional
- Exceeds sales goals
Numerous salesman of the month winner at McRee Ford.
I have received numerous awards for New car sales, Used car sales, Overall Sales award as well as 5 time yearly winner of top Customer service index.
Timeline
Sales Associate
All About Plant Healthcare Llc
02.2025 - Current
Sales Associate
Mcree Ford
08.2017 - 01.2025
Sales Associate
Classic Automotive Group
01.2014 - 07.2017
Airborne Infantryman
US Army
01.1990 - 03.1993
High School Diploma -
Manteca High School