Kelly Faulkenberry
Benton,AR
Summary
Focused on resolving issues and maintaining strong attention to detail. Strong critical thinking skills and knowledgeable in medical terminology, practices and HIPAA requirements. Highly organized, proficient in Microsoft Office Word, Excel, Outlook and Microsoft Teams.
Seeking full or part-time employment
Overview
17
17
years of professional experience
Work History
Account Specialist
Saline County Sheriff's Office
03.2016 - 03.2024
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Resolved complex billing and payment issues for balanced, accurate accounts.
Patient Financial Services Representative
Eastern Oklahoma Medical Center
02.2007 - 02.2015
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Demonstrated adaptability by staying current with changes in healthcare policies and regulations affecting patient financial services operations.
- Improved patient trust and confidence, resolving financial disputes and negotiating payment plans tailored to individual needs.
- Enhanced patient satisfaction by efficiently processing insurance claims and addressing billing inquiries.
- Maintained up-to-date knowledge of insurance regulations, ensuring compliance and minimizing risk of claim denials.
- Enhanced revenue recovery with diligent follow-up on outstanding accounts and insurance claims.
- Reduced financial barriers for patients, identifying eligibility for charity care and other financial assistance programs.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Processed debtor payments and updated accounts to reflect new balance.
Education
Certificates - ACIC I & ACIC II
Arkansas Crime Information Center
Little Rock, AR04.2016
Graduate Certificate - Computer And Information Systems
Kiamichi Technology Center
Poteau, OK01.1997
High School Diploma -
Benton High School
Benton, AR05.1985
Skills
- Account Administration
- Document Management
- Microsoft Office, Word and Excel proficiency
- Account updating
- Processing payments
- Decision-Making
- Cash Handling
- Opening and closing procedures
- Problem-Solving
- Time Management
- Multitasking
Timeline
Account Specialist
Saline County Sheriff's Office
03.2016 - 03.2024
Patient Financial Services Representative
Eastern Oklahoma Medical Center
02.2007 - 02.2015
Certificates - ACIC I & ACIC II
Arkansas Crime Information Center
Graduate Certificate - Computer And Information Systems
Kiamichi Technology Center
High School Diploma -
Benton High School
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