KELLY FREEMAN

Assistant Property Manager at Heights at Ridgewalk. Currently focusing on leasing for our new construction, garden style community that opened May 2024.

• Promoted internally within 6 months of employment
• Handles tenant complaints and resident retention promptly and appropriately
• Complete final move-out walk-throughs with tenants to identify required repairs/potential damages and completion of Final Account Statements and delinquencies.

• Greeted prospects and assisted in the search for their new home, verified income/rental requirements per RAM qualifications
• Answered inquires via phone calls, email and CallMax
• Recognized potential sales opportunities to cross-sell appropriate products and services.

• Executed various customer transactions, including deposits, withdrawals and money orders.

• Leasing professional with extensive experience in customer care, sales and resident retention
• Marketed diverse properties to prospective clients and consistently exceeded target closing rates
• Elevated customer satisfaction through followup and enthusiastic customer service.

• Trained new waitstaff on proper food handling, customer service and safety procedures.