Kelly Galindo
Carterville,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Emerging Store Manager
Walgreens
Herrin, IL
02.2021 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Led team training initiatives, enhancing employee performance and customer service standards.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
Assistant Manager
Panama Bay Coffee Shop
Vallejo, CA
02.2016 - 02.2021
- Streamlined daily operations to enhance customer service efficiency.
- Trained and mentored new staff on coffee preparation techniques and customer interaction.
- Managed inventory levels and coordinated supply orders to minimize shortages.
- Implemented staff scheduling improvements to optimize workforce productivity.
Shift Manager
McDonald's
Johnston City, IL
11.2010 - 02.2021
- Supervised daily operations to ensure efficient service and compliance with health standards.
- Trained and mentored new employees on procedures and customer service excellence.
- Streamlined inventory management processes to reduce waste and enhance product availability.
- Implemented staff scheduling to optimize labor costs while maintaining service levels.
Education
Nursing
Val Verde Nurse Aid Training
Del Rio, TX01.2007
High School Diploma -
North West Christian Academy
San Antonio05.2004
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Emerging Store Manager
Walgreens
02.2021 - Current
Assistant Manager
Panama Bay Coffee Shop
02.2016 - 02.2021
Shift Manager
McDonald's
11.2010 - 02.2021
Nursing
Val Verde Nurse Aid Training
High School Diploma -
North West Christian Academy