Kelly Godown
Ringoes,NJ
Summary
Licensed Account Representative in Insurance Industry since January 2025. District Manager with proven track record at Tommy Hilfiger, generating $56 million in annual sales. Expertise in strategic planning and staff development, enhancing operational efficiency and brand visibility. Committed to talent cultivation and achieving exceptional results in competitive markets.
Overview
21
21
years of professional experience
Work History
Licensed Account Representative
NJM Insurance Group
Ewing, NJ
01.2025 - Current
- Managed customer inquiries and delivered detailed information on insurance products.
- Coordinated policy renewals while ensuring compliance with company procedures.
- Developed strong client relationships to enhance trust and loyalty.
- Educated customers on coverage options and policy benefits effectively.
- Collaborated with underwriting teams to accurately assess client risk profiles.
- Maintained current knowledge of industry trends and regulatory changes.
- Responded swiftly to customer inquiries via phone or email.
- Proactively resolved complex customer issues, fostering good rapport with clients and departments.
District Manager
Tommy Hilfiger
Metro NJ.NY & Eastern PA
06.2009 - 11.2022
- Managed operations for four districts over six years, driving $56 million in annual sales.
- Supervised up to 12 locations, enforcing high-quality operational standards across the district.
- Developed and promoted talented employees to build a strong leadership team.
- Collaborated with district managers to implement performance improvement strategies and increase circulation volumes.
- Analyzed market trends and competitor actions to adjust strategies for achieving sales goals.
- Optimized merchandising and inventory to enhance brand presentation and availability.
- Generated detailed financial reports to support strategic planning and operational decision-making.
- Directed regional operations to enhance brand visibility and customer engagement.
- Managed store performance through effective team leadership and training programs.
- Oversaw inventory management to ensure product availability and minimize losses.
- Collaborated with marketing teams to implement promotional strategies across stores.
- Analyzed sales data to identify trends and inform decision-making processes.
- Fostered relationships with store managers to align goals and operational standards.
- Implemented visual merchandising guidelines to maintain brand consistency in stores.
- Conducted regular performance reviews to provide feedback and drive employee development.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Identified opportunities for process improvement across multiple locations within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Identified and developed top talent to promote performance-oriented culture.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Organized promotional events in order to drive sales volume in the district's stores.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
District Manager
OshKosh B'Gosh/Carter's Inc
Central PA & NJ
08.2004 - 05.2009
- Supervised up to 24 locations to enforce high-quality standards of operation.
- Hired and led up to 100 managers and supervisors for retail organization.
- Drove sales for 24stores in district, generating up to in 32 million annual volume.
- Generated $32 million in annual sales through succession planning talent and business acumen accountability.
Education
High School Diploma -
Hunterdon Central High School
Flemington NJSkills
- Marketing campaigns and strategic planning
- Staff recruitment and management
- Leadership and team development
- Business administration and operations
- Project management and execution
- Financial management and analysis
- Negotiation skills
- Creative merchandising and sales
Affiliations
Tiegerman High School-Queens NY
NEPA Youth Organization
Social Responsibility
Tiegerman High School-ranges from Pre K-12th grade and serves students with developmental disabilities (Autism). I was selected by the CEO of Tommy Hilfiger to establish a Tommy Hilfiger store within the school. The store would be part of the Marketing program within the school. My responsibility included developing my store managers within my district to help support this initiative. Tommy donates product that the stores sells. All financial proceeds go back to the school for something the budget cannot afford. Most recently, they purchased an Apple POS system. As the Tommy representative, I created partnerships with the Principal and teachers. The primary goal of this program is to enhance the students knowledge of the retail industry and to assist them in understanding if this is a career they would want to move forward in. In my role, I've worked with over 300 students, met countless grateful parents and family members and attended graduations and other annual events held at the store. Fashion Knight being on of my favorites! I am honored to have been chosen for the Support and Dedication Award from the school in 2017-2021. And, I graciously explain, I am the one who is humbled that they allow Tommy and myself to be part of their school.
NEPA Youth Organization-A 501c3 non profit organization that provides after school drop in programs for high school students. Recently, they started a Rapid Rehousing Program for teens ages 18-21 who are homeless. I organized a Region wide fund raiser including a basket auction that raised $10,000 through inspiring and motivating approximately 1500 Tommy employees. The company matched the donation. I've also worked with the youth to teach interviewing skills including "how to dress" and resume writing.
Timeline
Licensed Account Representative
NJM Insurance Group
01.2025 - Current
District Manager
Tommy Hilfiger
06.2009 - 11.2022
District Manager
OshKosh B'Gosh/Carter's Inc
08.2004 - 05.2009
High School Diploma -
Hunterdon Central High School