Kelly Goetz
Evans City,PA
Summary
Compassionate Patient Care Coordinator known for high productivity and efficient task completion. Excel in patient advocacy, care plan coordination, and healthcare administration. Possess strong communication, problem-solving, and organizational skills vital for navigating complex healthcare environments and ensuring optimal patient outcomes. Committed to leveraging empathy and collaboration to enhance patient care delivery.
Overview
22
22
years of professional experience
Work History
Patient Care Coordinator
UPMC Hillman Cancer Center
Cranberry Township, PA
09.2023 - Current
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Developed and implemented patient care policies and procedures to improve service quality.
- Obtained informed consent and payment documentation from patients and filed in system.
- Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
- Provided emotional support and counseling to patients during difficult times.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Received and routed care team messages and documents to appropriate staff.
- Assisted physicians in performing various procedures related to patient care needs.
- Provided compassionate support to patients and their families.
Access Lead
UPMC St. Margaret Hospital
Pittsburgh , PA
09.2022 - 09.2023
- Participated in meetings with internal teams or external partners regarding progress updates on projects or service requests .
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Completed relevant insurance and other claim forms.
- Scheduled appointments for patients via phone and in person.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Ordered and maintained supply inventory for medical office.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Patient Care Coordinator
Pediatric Ophthalmology and Adult Strabisumus Inc
Cranberry Township, PA
10.2002 - 08.2022
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Counselled patients on potential financial liabilities and payment requirements.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Received and routed care team messages and documents to appropriate staff.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
Education
High School Diploma -
Seneca Valley High School
Harmony, PA06-1998
Skills
- HIPAA protocol adherence
- Administrative supervision
- Organizational standards
- Payment collection
- Appointment scheduling
- Articulate communication
- Patient documentation
- Verbal and written communication
- Patient confidentiality
- Patient care
- Scheduling
- Documentation
- Office administration
- Medical terminology
- Insurance verification
- New hire training
Timeline
Patient Care Coordinator
UPMC Hillman Cancer Center
09.2023 - Current
Access Lead
UPMC St. Margaret Hospital
09.2022 - 09.2023
Patient Care Coordinator
Pediatric Ophthalmology and Adult Strabisumus Inc
10.2002 - 08.2022
High School Diploma -
Seneca Valley High School
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