Kelly Gorall
Auburndale
Summary
Experienced in medication dispensing and inventory management, ensuring compliance with state regulations regarding controlled substances. Successfully resolved billing discrepancies and customer complaints, enhancing patient satisfaction and operational efficiency. Managed pharmacy department operations, including staff scheduling and training, contributing to a well-functioning team environment. Demonstrated effective communication skills while providing information on prescriptions and insurance coverage to patients.
Board-certified Pharmacy Technician excited to bring several years of experience to growing team. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Highly proficient in building lasting relationships with patients and customers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Walmart
Bartow
09.2007 - Current
- Dispensed appropriate medications while adhering to all state laws governing controlled substances.
- Resolved problems relating to billing issues or incorrect medications dispensed
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
Parent Volunteer
Auburndale senior high school
Auburndale
08.2021 - 04.2024
- Organized fund raising
- Assisted with parent volunteers
- Attended meetings to discuss ways to improve communication between parents and staff.
- Provided information about available resources within the community that can benefit families.
- Assisted with the planning and implementation of a variety of school events and activities.
- Assisted with organizing field trips for students.
Education
GED -
GED
Rochester, NY07-2006
Skills
- Medication dispensing
- Inventory management
- Controlled substances
- Billing resolution
- Customer service
- Staff scheduling
- Prescription verification
- Regulatory compliance
- Problem solving
- Team leadership
- Training and development
- Effective communication
- Attention to detail
- Prescription processing
- New hire onboarding
Certification
- Florida Registered Pharmacy Technician (with IMZ)
- Nationally Certified Pharmacy Technician
- CPR certified
Languages
English
Full Professional
Timeline
Parent Volunteer
Auburndale senior high school
08.2021 - 04.2024
Lead Pharmacy Technician
Walmart
09.2007 - Current
GED -
GED