Kelly Bounds
Summary
Healthcare Scheduler, and Medical Records Specialist 20 years of experience. Personable and detail oriented who takes pride in customer service skills.
Overview
20
20
years of professional experience
Work History
Medical Records Specialist
Gastro Health
Cincinnati, OH
03.2022 - 11.2023
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Kept accurate log of requests for medical information and records.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Maintained patient charts and accurately recorded new information.
- Reviewed recordkeeping procedures for patients and doctors.
- Printed and photocopied documents to provide patients with copies of medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
Outpatient Scheduler
LINDNER CENTER OF HOPE
Mason, OH
04.2021 - 03.2022
- Schedule for 55 providers, work on referrals, answer incoming calls, redirect calls, update, enter, and verify demographic information, update, enter, and verify insurance information, corresponding with patients regarding self-pay through email and mychart.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Pre Service Specialist
MERCY HEALTH ORTHOPEDICS
Cincinnati, OH
08.2019 - 04.2021
- Scheduled for 55 providers, answer incoming calls, schedule patients, train new employees, redirect calls, work on referrals.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Education
No Degree - Medical Terminology
Live Oaks Vocational School
Milford, OH01.2017
High School Diploma -
Loveland High School
Loveland, OH01.1999
Skills
- Scheduling
- Customer Service
- Call Center
- Knowledge of Microsoft Excel/Word
- Multitasking and prioritization
- Data entry
- Medical terminology
- FMLA/Short Term Disability
- Knowledge of EPIC
- Electronic Health Records Management
Timeline
Medical Records Specialist
Gastro Health
03.2022 - 11.2023
Outpatient Scheduler
LINDNER CENTER OF HOPE
04.2021 - 03.2022
Pre Service Specialist
MERCY HEALTH ORTHOPEDICS
08.2019 - 04.2021
No Degree - Medical Terminology
Live Oaks Vocational School
High School Diploma -
Loveland High School
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