Kelly Gurganus

Coordinated scheduling of appointments and managed incoming calls for families at Walker Funeral Home in Williamston and Windsor.

• Maintained confidentiality of client files and documentation related to funeral services.
• Provided assistance with necessary paperwork while informing families about available services.
• Ensured timely delivery of supplies by coordinating with vendors for client needs.
• Promoted a welcoming office atmosphere by maintaining cleanliness and organization.
• Processed payments accurately and kept detailed financial records for completed transactions.
• Responded to inquiries with empathy, ensuring supportive experiences for grieving families.
• Operated essential office equipment such as photocopiers, scanners, and fax machines efficiently.

• Managed daily office operations and organized filing systems for efficiency.
• Coordinated schedules for church events, meetings, staff, and volunteers.
• Prepared and distributed church bulletins and newsletters to congregation.
• Assisted in maintaining church records, including membership and financial documents.
• Supported pastoral staff with administrative tasks related to worship services.
• Organized community outreach programs to enhance congregation engagement.
• Conducted inventory of office supplies and placed orders for materials.
• Collaborated with technical staff to prepare and post sermon recordings online.

• Managed classroom behavior to foster positive learning atmosphere.
• Supervised students during lunch, recess, and dismissal, ensuring a safe environment.
• Adapted instructional methods to accommodate individual student needs.
• Collaborated with permanent teachers to align curriculum and enhance student learning.
• Engaged students through interactive and hands-on activities.
• Enforced classroom rules and routines to promote order and discipline.
• Provided instructional support across subjects, fostering student engagement and comprehension.
• Maintained accurate records of student attendance and performance.

Managed incoming calls and scheduled technician appointments, ensuring efficient service delivery.

Maintained confidential client files and documentation for pest services.

• Assisted clients with paperwork while providing detailed service information.
• Coordinated client communications via phone and email, enhancing customer engagement.
• Performed accurate data entry into the computer system on a daily, weekly, and monthly basis.
• Processed invoices and tracked client payments, maintaining accurate financial records.
• Greeted customers, directed them to appropriate locations, and maintained front desk professionalism.

• Managed daily store operations and supervised team performance, ensuring efficient workflow and high productivity.
• Trained and mentored new staff on effective customer service techniques.
• Coordinated inventory management and optimized product displays, resulting in increased sales.
• Handled customer inquiries, resolving issues efficiently and effectively.
• Supported sales team in executing promotional events and initiatives to drive engagement.
• Maintained knowledge of footwear trends to provide informed customer guidance.
• Managed cash handling procedures and resolved discrepancies.
• Delegated assignments based on team strengths, enhancing service levels and team effectiveness.