Kelly Hall
Shoe Dept
Bastian,VA
30
years of professional experience
Organized retail professional prepared to excel in supervisory capacity. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.
Work History
Key Holder
2 Months- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored new employees on sales techniques and company policies.
- Managed cash register, processed transactions, and maintained accurate financial records.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
HBA Associate, Back up Retail Price Coordinator
1 Year 1 Month- Coordinated pricing updates across multiple departments to ensure consistency and accuracy in pricing strategies.
- Analyzed market trends to recommend pricing adjustments, enhancing competitive positioning within local markets.
- Developed and implemented pricing policies, leading to improved compliance with company standards and guidelines.
- Conducted regular audits of price tags and signage to maintain integrity of pricing information throughout stores.
- Resolved discrepancies in pricing data through detailed analysis, ensuring timely corrections and minimizing customer complaints.
Key Holder
9 Months- Assist Store Manager, Responsible for Opening/Closing Store, Managing/Training Assosiates, Assisting Customers, Stocking, Assuring store stays clean/stocked at all times and handling money to/from bank.
Fulfillment
2 Years 10 Months- Responsible for receiving and fulfilling online orders. Oversee new employees and train them on receiving and packing orders. Coordinate with shipping partners to guarantee on time shipping to customers.
Emergency Communication Specialist
11 Years 3 Months- Receive incoming 911 calls, dispatch proper personnel to call scene. Coordinate with officers, fire personnel and public works department to ensure proper handling of call information on scene. Record call logs and maintain criminal history records of offenders.
Dispatch
3 Years 4 Months- Receive incoming calls for service, dispatch proper cab to their posted location. Update manual location board after every call for service to keep track of cab locations at all times. Communicate with cabbies to ensure on time pick up and smooth drop offs. Collect cab fares from cabbies at the end of every shift, record monies received and nightly bank deposits.
Education
General Studies
Graduate
Skills
Customer service
Time management
Communication skills
Computer literacy
Leadership
English
Languages
English
Full Professional
Timeline
Key Holder
Shoe Dept
06.2026 - CurrentRead More
HBA Associate, Back up Retail Price Coordinator
Food Lion
05.2025 - 06.2026Read More
Key Holder
Shoe Dept
08.2024 - 05.2025Read More
Fulfillment
Target
01.2021 - 11.2023Read More
Emergency Communication Specialist
Manassas Park Police Department
06.1999 - 09.2010Read More
Dispatch
Manassas Cab
02.1996 - 06.1999Read More
Woodbridge Senior High School
General Studies
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