Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kelly Hardman

Bend

Summary

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

35
35
years of professional experience

Work History

Store Manager

Newport Ave Market
07.2024 - 11.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Director

Metropolitan Market
04.1991 - 06.2024
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Education

Associate of Arts - Business Administration And Management

South Seattle Community College
Seattle, WA

Skills

  • Service Excellence
  • Effective Problem Resolution
  • Customer Interaction
  • Training and mentoring
  • Team leadership and coaching
  • Store merchandising

  • Retail inventory management
  • Revenue generation
  • Multitasking and organization
  • Goals and performance
  • Recruiting and hiring
  • Policies and procedures

Accomplishments

  • Supervised team of 200 staff members.
  • Increased Annual sales by coaching department managers on new merchandising and customer service standards.
  • Collaborated with team of 100 in the development of Leadership Development and Training.
  • Managed two stores that exceeded company expectations in every category during my tenure.

Timeline

Store Manager

Newport Ave Market
07.2024 - 11.2025

Store Director

Metropolitan Market
04.1991 - 06.2024

Associate of Arts - Business Administration And Management

South Seattle Community College
Kelly Hardman