Summary
Work History
Skills
Timeline
Generic

Kelly Holly

Castle Rock,CO

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Work History

Store Manager

Cabi
Castle Rock, CO
12.2011 - 08.2023
  • Increased annual store sales volume by 40% during tenure.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed team of 12 associates and created an employee retention plan, reducing staff turnover rates significantly.
  • Organized in-store events and seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Department Manager

Neiman Marcus
09.1998 - 11.2004
  • Simultaneously managed two separate departments.
  • Actively worked with buyers and vendors to ensure proper assortment of merchandise for customer needs.
  • Responsible for effectively merchandising product for optimal sales.
  • Resolved customer inquiries and complaints requiring management level escalation.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Performed annual performance evaluations and quarterly touch-base of employee goals.

Store Manager

Nicole Miller
West Hollywood, CA
03.1993 - 09.1998
  • Hired, trained and motivated a qualified sales team that effectively represented and communicated the Nicole Miller brand to our customers.
  • Networked and created positive relationships within the community that resulted in business generation and brand awareness.
  • Worked closely with Public Relations to assist in servicing celebrity clientele and stylists.

Skills

  • Employee Training
  • Talent Recruitment
  • POS Systems
  • Payroll Management
  • Store Merchandising
  • Outstanding Communication Skills
  • Sales Promotions
  • Special Events
  • Inventory Control

Timeline

Store Manager

Cabi
12.2011 - 08.2023

Department Manager

Neiman Marcus
09.1998 - 11.2004

Store Manager

Nicole Miller
03.1993 - 09.1998
Kelly Holly