Kelly Jelley
Wilmington ,NC
Summary
Results-driven leader skilled in staff training and customer service excellence. Successfully coordinated large-scale events while fostering teamwork and compliance with safety regulations. Committed to enhancing operational efficiency and delivering exceptional experiences.
Overview
17
17
years of professional experience
Work History
AGM
Polar Ice Wilmington
Wilmington, NC
04.2023 - Current
- Assisted in daily operations and staff management for a busy sports venue environment.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Monitored inventory levels and placed orders for new stock as needed.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Created special events and promotions to increase store traffic and generate revenue.
- Ensured compliance with company policies, procedures, and regulations.
- Monitored competitor activity and market trends to stay competitive.
- Coordinated with the General Manager to develop and implement strategic plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
North Carolina Spot Festival & Scholarship Program
NC Spot Festival Board Members
Hampstead, NC
09.2011 - Current
- Coordinated logistics for multiple festivals, ensuring smooth operations and timely execution.
- Developed and managed festival timelines, aligning tasks with overall event goals.
- Collaborated with vendors to secure services, negotiating contracts and terms effectively.
- Implemented safety protocols for events, prioritizing attendee security and risk management.
- Facilitated communication between stakeholders, ensuring alignment on festival objectives and updates.
- Oversaw event setup and breakdown, coordinating efforts among staff and volunteers efficiently.
- Evaluated post-event feedback, identifying areas for improvement in future festival planning.
- Developed promotional materials to market the event and generate attendance.
- Collaborated with local businesses to secure sponsorships for the event.
- Scheduled musical acts across multiple stages throughout the day.
- Maintained communication between all parties involved in the planning process.
- Monitored donations received from patrons at various points onsite.
- Resolved any issues that arose during festival operations in a timely manner.
- Handled customer inquiries via phone or email regarding tickets, parking.
- Planned and coordinated festival logistics, including scheduling, budgeting, staffing, and security.
- Oversaw vendor compliance with health codes and regulations.
- Ensured compliance with local laws related to alcohol service at venues hosting live music performances.
- Managed ticket sales both before and during the event.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Attended and participated in industry events.
- Designed contracts, collected fees, and booked venues for events.
Assistant Director of After School Program
Pender County School District
Hampstead, North Carolina
10.2018 - 08.2021
- Oversaw the implementation of district policies and procedures.
- Ensured compliance with safety regulations among all students.
- Assisted the Director in specific plans to achieve students' goals.
- Monitored students' academics and safety while in my care.
- I attended safety and curriculum courses to ensure that county and school requirements were being implemented in my job performance.
Hampstead Student Ministries
Caleb Batts
Hampstead , NC
05.2017 - 03.2021
- Organized group activities to promote teamwork and leadership skills among youth group students.
- Developed age-appropriate activities for the group.
- Encouraged positive behavior among the group members.
- Coached and mentored students in developing leadership skills and deepening their faith.
- Assisted with planning, organizing and executing special events, missions and youth camps.
- Provided guidance to youth members on personal issues.
- Collaborated with other staff to provide a comprehensive support system.
- Provided feedback to parents and guardians about their child's development within the program.
- Ensured compliance with safety regulations while leading activities.
- Spread faith through various evangelistic means, including preaching, Bible readings, and group activities.
- Visited with housebound individuals to offer physical assistance, social interaction and emotional support.
Wilmington Ice House
Event Hostess/Advertisement
Wilmington, NC
12.2013 - 01.2021
- Welcomed guests and ensured a positive event atmosphere.
- Provided information about event details to attendees.
- Collaborated with vendors to ensure service quality.
- Assisted in setting up the event space prior to start time and ensured it was properly cleaned up afterwards.
- Distributed promotional material such as brochures or flyers throughout the venue.
- Designed contracts, collected fees, and ensured vendor advertisements were in compliance.
- Assisted in the development of promotional materials, including brochures, flyers, posters.
- Managed multiple projects simultaneously while meeting all deadlines.
ABA Line Therapist
SCEAP dba EAP
Beaufort, South Carolina
03.2009 - 03.2011
- Implemented individualized treatment plans for clients with developmental disabilities.
- Conducted behavioral assessments to identify specific needs and challenges.
- Collaborated with families to ensure consistency in therapeutic approaches.
- Utilized data collection methods to track progress and adjust strategies.
- Maintained documentation of client progress, behaviors, and interventions used.
- Assisted clients in developing social skills such as turn taking, conversation maintenance, initiating interactions with peers.
- Utilized positive reinforcement methods to increase desired behaviors while decreasing challenging behaviors.
- Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
- Implemented a variety of teaching strategies including discrete trial training, natural environment teaching and verbal behavior analysis.
- Collaborated with psychologists, psychiatrists, speech-language pathologists and other health care professionals to provide comprehensive services for clients.
- Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
- Maintained detailed records of each session including notes about client's progress or lack thereof.
- Attended weekly training's to continue education for excellent treatment quality and updated methods of practice.
Education
High School Diploma -
Topsail High School
Hampstead, NC05-2000
Some College (No Degree) - Certification in ABA Therapy
College of Charleston
Charleston, SCSkills
- Staff management
- Event planning
- Customer service
- Inventory management
- Cash handling
- Project coordination
- Safety compliance
- Team building
- Effective communication
- Adaptability
- Supervision and leadership
- Networking
- Friendly, positive attitude
- Calm under pressure
Timeline
AGM
Polar Ice Wilmington
04.2023 - Current
Assistant Director of After School Program
Pender County School District
10.2018 - 08.2021
Hampstead Student Ministries
Caleb Batts
05.2017 - 03.2021
Wilmington Ice House
Event Hostess/Advertisement
12.2013 - 01.2021
North Carolina Spot Festival & Scholarship Program
NC Spot Festival Board Members
09.2011 - Current
ABA Line Therapist
SCEAP dba EAP
03.2009 - 03.2011
High School Diploma -
Topsail High School
Some College (No Degree) - Certification in ABA Therapy
College of Charleston
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