Kelly J Fisher
Cookeville,TN
Overview
19
19
years of professional experience
Summary
Dedicated and resourceful Call Center Representative. I am motivated to maintain customer satisfaction and first call resolution. I am highly driven to exceed in troubleshooting customers issues while building a strong empathetic report with my customers. I enjoy the fast pace of a call center environment while maintaining a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Customer Service Representative
Conduent
New Jersey
04.2022 - Current
- Resolved inbound customer inquiries with accurate information and professional communication.
- Documented case details in CRM systems for consistent follow-up and service continuity.
- Processed billing, payment, and account updates while maintaining data accuracy.
- Escalated complex issues to appropriate teams and tracked resolution progress.
for APPLE
CONCENTRIX
03.2020 - Current
- Resolving customers issues with a one call resolution.
- Handling 50+ customer interactions per day, giving detailed, Personalized, friendly, and polite service to ensure customer retention and satisfaction.
- Provided detailed instructions for technical support for a customers with a wide range of issues with the I-Phones.
- Received source data such as customer names, addresses, phone numbers and credit card information and enter data into various customer service software.
Video Repair Specialist
Spectrum
Melbourn, FL
02.2017 - 08.2019
- Troubleshooting cable equipment, walking the customer thru a step by step while building customer loyalty by resolving customer problems on the first call
- Educate customers on products, sales and promotions
- Perform any necessary calculations pertaining to fees, time periods, or dates
- Provide customer support by asking questions and listening to customers in order to understand their needs, request or problems while identifying up-selling opportunities
- Meet monthly key performance metrics for promoting and selling products and services that align to our customer's needs
Alpine Access/Sykes
12.2010 - 03.2016
- Customer Service/Call Center Worked from home from for the X-Box department assisting with troubleshooting gaming consoles and internet connections
- Customer Service Representative
- Proven experience providing customer support in busy call center environments for the gaming community.
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
- Strategic-relationship and partnership-building skills listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes
- Trained in Hardware Troubleshooting
- Billing
- Placing orders
- Troubleshooting games and Connectivity Issues
- Handled both Calls and Chat Support
- Work from home
Medical Collections and billing
Medical Revenue Service
Melbourne, FL
01.2012 - 08.2012
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Advise customers of necessary actions and strategies for debt repayment
- Perform various administration functions for assigned accounts, such as recording address changes and purging records of deceased customers
- Bill Collector
BB&T Bank
Roanoke, VA
10.2007 - 11.2011
- In-bound call center assisting clients with their banking and internet needs
- Financial Customer Service
- Confer with customers by telephone to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
- Fully knowledgeable in all areas of GSA, online banking, filing fraud claims, sales finance, and all administrative duties
- Bank
Education
High School Diploma -
Northport
Long Island City, NY06.1981
Skills
- Typing to 30 WPM
- Duel Monitors
- Office machines
- Detailed Orientated
- Customer service
- Multi-tasking
Timeline
Customer Service Representative
Conduent
04.2022 - Current
for APPLE
CONCENTRIX
03.2020 - Current
Video Repair Specialist
Spectrum
02.2017 - 08.2019
Medical Collections and billing
Medical Revenue Service
01.2012 - 08.2012
Alpine Access/Sykes
12.2010 - 03.2016
BB&T Bank
10.2007 - 11.2011
High School Diploma -
Northport