Kelly Jimenez
Fort Worth,TX
Summary
Organized employee with extensive knowledge of professional engagement with customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Capable and passionate about worth ethic while maintaining poise and sense of humor in demanding fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
El Chingon
05.2021 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Call Center Representative
JPS
02.2021 - 05.2021
- Provided personalized assistance to patients who needed to schedule all kinds of appointments ranging from specialized offices to same day clinic visits.
- Managed high call volumes of patients needing to contact various offices regarding Rx refills, insurance verification, insurance changes, along with other EPIC related information.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Work Study Student
TCU Football
08.2016 - 12.2018
- Assisted sports therapy staff in maintaining a efficient and organized Athletics facility by organizing medical equipment.
- Managed an organized filing system for important documents such as medical records, ensuring easy access when needed to TCU standards.
- Completed various data entry tasks involving treatment records accurately and efficiently, contributing to overall office productivity.
- Managed shipments to office which included moving large crates to correct locations and keeping storage areas organized.
Education
Bachelor of Science - Biology
Texas Christian University
Fort Worth, TX12.2018
Skills
- Bilingual Proficiency in Spanish and English
- Data Entry Speed
- Scheduling
- Store maintenance
Certification
- TABC
- Food handlers permit
Timeline
Bartender
El Chingon
05.2021 - Current
Call Center Representative
JPS
02.2021 - 05.2021
Work Study Student
TCU Football
08.2016 - 12.2018
Bachelor of Science - Biology
Texas Christian University
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