Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KELLY JOHNSON

Eagle River,AK

Summary


Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Insurance Agent

Johnson Insurance Solutions
01.2020 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Budtender

Catalyst
01.2025 - 03.2025
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.

Dental Billing Specialist

Alaska Premier Dental Group
04.2021 - 11.2024
  • Reviewed patient accounts to ensure accuracy of charges, payments, credits and adjustments.
  • Resolved billing discrepancies with insurance companies in a timely manner.
  • Assisted patients with their financial responsibility for dental treatments and procedures.
  • Generated reports related to Accounts Receivable, Insurance Claims, Denials.
  • Developed effective strategies for increasing collection rates from third-party payers.

Education

Associate of Arts - Sign Language / Interpreter

Saint Paul College
Saint Paul, Minnesota
01.1999

High School Diploma -

St. Bernards
St. Paul, Minnesota
01.1990

Skills

  • Customer service
  • Problem-solving
  • Reliability
  • Adaptability and flexibility
  • Cash handling
  • Self motivation

Certification

Health Insurance License, Life Insurance License, Food Handlers Card, Marijuana Card

Timeline

Budtender

Catalyst
01.2025 - 03.2025

Dental Billing Specialist

Alaska Premier Dental Group
04.2021 - 11.2024

Insurance Agent

Johnson Insurance Solutions
01.2020 - Current

High School Diploma -

St. Bernards

Associate of Arts - Sign Language / Interpreter

Saint Paul College

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