Kelly Jones
Moultrie,GA
Summary
Dynamic sales professional with a proven track record at Dollar General, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and cash handling. Adept at optimizing inventory management and fostering team collaboration to drive sales growth and operational efficiency.
Overview
14
14
years of professional experience
Work History
Sales Associate
Rose's Variety Wholesale
Moultrie, GA
10.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained inventory levels by restocking shelves and organizing displays to optimize sales potential.
- Resolved customer complaints professionally, fostering positive relationships and repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
Housekeeper
Colquitt Regional Medical Center
Moultrie, GA
06.2024 - 10.2024
- Sanitized patient rooms to uphold rigorous hygiene and safety standards.
- Oversaw inventory management of cleaning supplies, ensuring timely reporting of shortages to management.
- Implemented infection control protocols to ensure safety and reduce contamination risks.
- Oversaw daily cleaning activities and documented compliance for audit purposes.
- Facilitated collaboration with nursing staff to optimize cleaning schedules according to patient needs.
- Operated commercial cleaning equipment to execute deep sanitization tasks.
- Navigated shifting priorities in a dynamic healthcare environment to enhance team performance.
- Executed thorough disinfection and mopping of bathrooms to uphold sanitation standards.
- Facilitated collaboration among housekeeping staff to enhance task efficiency and effectiveness.
- Ensured pristine environment for guests by executing thorough daily housekeeping tasks.
- Executed chemical handling procedures while adhering to safety protocols to mitigate risks of burns and injuries.
- Executed thorough dusting and cleaning of office furniture, fixtures, and window sills to maintain a pristine work environment.
Assistant Manager
Dollar General
Baton Rouge, LA
12.2022 - 08.2023
- Oversaw daily store operations and optimized inventory management systems.
- Facilitated training sessions for new employees on company policies and customer service standards.
- Implemented visual merchandising strategies to optimize product displays.
- Monitored adherence to safety regulations and company protocols.
- Facilitated collaboration among team members to enhance workflow efficiency.
- Addressed customer inquiries and resolved complaints to enhance shopping experiences.
- Facilitated senior management in executing promotional campaigns and initiatives.
- Oversaw daily operations to ensure adherence to performance quality and service standards.
- Ensured cleanliness, safety, and organization of store environment to elevate customer experience.
- Cultivated strong working relationships with staff to enhance team collaboration.
- Oversaw cash intake and deposit record management to enhance accuracy and minimize discrepancies.
- Managed daily cash reconciliation processes to ensure precise financial reporting.
- Enhanced customer satisfaction by proactively addressing and resolving complaints.
- Executed regular inventory counts to ensure accurate stock levels and address discrepancies.
- Oversaw inventory management to ensure optimal stock levels and minimize stockouts.
- Guided junior staff members in professional development through targeted mentorship and support.
- Cultivated repeat business by delivering outstanding customer service.
- Facilitated recruitment, interviewing, hiring, and onboarding processes to ensure optimal staffing levels.
- Optimized staff scheduling to guarantee adequate coverage during peak shopping hours while adhering to labor budget constraints.
- Cultivated effective communication channels between employees and upper management through regular meetings and updates.
- Enhanced employee morale through recognition of outstanding performance and celebration of team achievements.
Customer Service Representative
Cinemark
Baton Rouge, LA
06.2022 - 12.2022
- Facilitated customer inquiries and efficiently resolved issues to enhance satisfaction.
- Executed accurate transaction processing utilizing point-of-sale systems.
- Monitored and updated knowledge of current promotions to elevate customer experience.
- Facilitated collaboration among team members to optimize operations during peak hours.
- Instructed customers on available product offerings and services at the cinema.
- Facilitated training sessions for new staff on customer service protocols and procedures.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
Work Order Manager
USM
Norristown, PA
11.2011 - 12.2020
- Oversaw workflow processes to guarantee timely completion of work orders across diverse teams.
- Formulated and executed strategies to enhance resource allocation and drive operational efficiency.
- Directed training initiatives for staff on work order management systems and industry best practices.
- Facilitated cross-departmental communication to address and resolve work order execution issues.
- Spearheaded initiatives to elevate customer satisfaction by implementing effective order management solutions.
- Optimized documentation procedures to enhance efficiency in processing work orders.
- Analyzed work order process to identify improvement opportunities and implemented strategic changes.
- Oversaw high-volume daily work order management, ensuring precision and punctuality throughout the workflow.
- Oversaw project progress to ensure alignment with established deadlines and objectives.
- Implemented technology solutions, including work order management software, to streamline workflows and improve operational efficiency.
- Ensured timely delivery of high-quality services to enhance client satisfaction.
- Cultivated strong relationships with vendors and suppliers to negotiate advantageous terms for project materials and services.
- Optimized work order efficiency through implementation of streamlined processes and procedures.
- Oversaw meticulous documentation of completed work orders for future reference.
- Cultivated robust client relationships to enhance customer loyalty and satisfaction.
- Achieved and surpassed all performance metrics set by senior management, showcasing dedication to excellence in work order management.
Education
Psychology
Post University
Waterbury, CT04-2026
GED -
Norristown High School
Norristown, PA12-1988
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Outgoing personality
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Client service
- Conflict resolution
- Customer needs assessment
- Complex Problem-solving
- POS system operation
- Meeting deadlines
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Inventory tracking
- Building rapport
- Inventory control
- Policy and procedure adherence
- Product recommendations
- Negotiation tactics
- Relationship selling
- Business development
- Sales trends
- CRM software proficiency
- Contract preparation
- Client account management
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Task prioritization
- B2B sales and customer service
- Lead database management
- Written and oral communication skills
- Financial records analysis
- Hospitality and accommodation
- Positive and professional
- Calm demeanor
- Contact follow-up
- Superb time management
- Reading comprehension skills
Timeline
Sales Associate
Rose's Variety Wholesale
10.2025 - Current
Housekeeper
Colquitt Regional Medical Center
06.2024 - 10.2024
Assistant Manager
Dollar General
12.2022 - 08.2023
Customer Service Representative
Cinemark
06.2022 - 12.2022
Work Order Manager
USM
11.2011 - 12.2020
Psychology
Post University
GED -
Norristown High School