Summary
Overview
Work History
Education
Skills
References
Timeline
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Kelly Kearney

Schnecksville,PA

Summary

Upbeat Shift leader with high-level emotional intelligence and proven background of leadership. Accustomed to managing opening and closing duties and coordinating employee schedules to meet demand. Reliable and energetic professional with exceptional communication skills.

Overview

3
3
years of professional experience

Work History

Shift Leader

Yofresh Yogurt Cafe
Allentown, Pennsylvania
07.2021 - Current
  • Responded to all customer concerns or issues promptly and professionally
  • Counted drawers and followed proper daily cash handling procedures
  • Communicated, trained and promoted quality standards to team members
  • Assigned tasks to employees based on their skills and abilities
  • Trained new staff members on job duties and company policies
  • Ensured cleanliness of store throughout shift, including restrooms and dining area
  • Communicated with other shift leaders to share important information or concerns
  • Prepared ice cream orders with consistent presentation, quality and portioning
  • Described options in detail to help customers select flavors
  • Maintained store cleanliness and appearance with continuous upkeep
  • Wiped down tables, restocked stations and collected trash to maintain neat dining area
  • Protected customers from cross-contamination and infection risks with regular sanitizing
  • Managed customer lines effectively during peak hours
  • Operated cash register and handled financial transactions

Barista Trainee

Starbucks
Trexlertown, Pennsylvania
06.2021 - 07.2021
  • Addressed and resolved customer issues to promote satisfaction
  • Prepared and served coffee, tea and hot cocoa
  • Prepared beverages with speed and accuracy to minimize customer wait times

Education

High School -

Parkland High School
Allentown, PA
06.2023

Some College (No Degree) -

West Chester University
West Chester, PA

Skills

  • Customer Service Management
  • Organizational skills
  • Training Assistance
  • Problem-Solving
  • Shift leadership
  • Positive Attitude
  • Multitasking
  • Excellent Communication
  • Time Management

References

References available upon request.

Timeline

Shift Leader

Yofresh Yogurt Cafe
07.2021 - Current

Barista Trainee

Starbucks
06.2021 - 07.2021

High School -

Parkland High School

Some College (No Degree) -

West Chester University

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Kelly Kearney