Kelly Krahl
Warr Acres,OK
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Title Clerk & Greeter
Northwest Tag Agency
Oklahoma City, OK
10.2024 - 03.2026
- I assisted in greeting customers for driver license to ensure they brought in correct documents. I assisted with faxbacks to dealers inquiring as to owner and loans on titles. In the commercial department I added loans to titles from dealerships.
Customer Service Representative
Pikepass
Tulsa, OK
08.2022 - 05.2023
- Answer incoming phone calls, meeting guidelines and quality scores. Educate customers on Plate pay, Pikepass and violations. Service Pikepass account, Plate pay or violations and take payments.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Licensed Insurance Agent
DIRECT INSURANCE
Memphis, TN
07.2016 - 03.2022
- Worked independently with minimal supervision in several Direct Insurance stores. Quoting, Writing and Servicing Home, Auto & Life insurance policies. Handling inbound calls, walk-in customers and outbound calls. Taking payments, running the office and marketing.
Education
High School Diploma - General Studies
Putnam City High School
Warr Acres, OK05.1981
Skills
- Customer service, Communication skills, Computer literacy, Time management, Microsoft word, English
Timeline
Title Clerk & Greeter
Northwest Tag Agency
10.2024 - 03.2026
Customer Service Representative
Pikepass
08.2022 - 05.2023
Licensed Insurance Agent
DIRECT INSURANCE
07.2016 - 03.2022
High School Diploma - General Studies
Putnam City High School