Kelly La Rose
Groton
Summary
Medical Office Coordinator with extensive experience at Hartford Healthcare Medical Group, excelling in HIPAA compliance and patient scheduling. Recognized for enhancing office efficiency, reducing patient wait times, and fostering a positive team environment. Proven ability to manage medical billing and deliver exceptional customer service while maintaining attention to detail.
Overview
24
24
years of professional experience
Work History
Medical Office Coordinator
Hartford Healthcare Medical Group
12.2000 - Current
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
- Boosted morale among staff members by fostering a positive work environment through clear communication and support.
- Managed inventory levels effectively, ensuring adequate supplies were available for daily operations without excess waste or cost.
- Entered procedure codes and diagnosis codes into medical billing software.
- Coordinated luncheons with Pharmaceutical Representatives.
- Managed appointments, registrations and patient relations in busy Neurology office.
Education
High School Diploma -
Norwich Free Academy
Norwich, CT06-1992
Skills
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Office management
- Medical billing
- Customer service
- Policy updates
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
Timeline
Medical Office Coordinator
Hartford Healthcare Medical Group
12.2000 - Current
High School Diploma -
Norwich Free Academy
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