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Results-driven surgery scheduler with 12 years of experience in managing complex schedules, ensuring accuracy, and maintaining confidentiality. Proficient in various software systems, including MD Staff, Epic, Agility and Availity. Proven track record of providing exceptional customer service, training and developing team members, and implementing efficient scheduling processes. Possesses strong organizational and communication skills, with experience in office management, accounts payable, and accounts receivable. Compliant with HIPAA regulations and holds up to date CPR and is a Certified Notary Public.


An experienced professional having familiarity with claims processes, collections techniques and customer crisis resolution. Knowledgeable about processing invoices, and payments and pursuing past-due balances. Worked on collections which included the malling of correspondence, worked with 212 patients to establish promissory notes for payment and if necessary forwarded their accounts to the collection. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Professional with experience in healthcare and customer support, skilled in managing patient and members interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient/ member satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

I am an organized professional and hardworking woman. I have excellent communication skills and a strong ability in problem-solving. I am looking for a company to work for long-term and help it flourish. I have a solid understanding of how businesses and medical practices operate. I am comfortable answering phones, addressing questions, and assisting patients and co-workers. I am also proficient with computers and various software programs, including Microsoft Office, Outlook, EPIC, QuickBooks, and WELL. I took some time off for family reasons.

Customer-focused Patient Service Representative experienced in enhancing customer satisfaction and addressing concerns effectively. Delivered positive outcomes through strong interpersonal skills and attention to detail while managing patient charts, processing payments, and scheduling procedures. Committed to fostering communication and collaboration within teams to achieve shared goals.

Kelly Lucas

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Patient Service Representative

Patient Service Representative

Patient Service Representative

Dining Services Associate

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Patient Service Representative

Patient Service Representative

Patient Service Representative

Dining Services Associate

Business -

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