Kelly Matlock
Dallas,TX
Summary
Dynamic Medical Operations Manager with over 7 years of experience in healthcare management and clinical operations. Expertise in overseeing clinical staff, payroll management and facilitating surgery scheduling. Proven track record in creating and implementing efficient clinic workflows. Balanced administrative and clinical responsibilities for several practices contemporaneously. Eager to leverage skills in fostering strong relationships and contributing to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Orthopedic Operations Manager
Merge Health (Personal Injury Orthopedic Clinic)
Dallas, TX
08.2022 - 01.2026
- Spearheaded the formation, construction and opening of new office space, including the procurement of medical equipment and supplies
- Supervised clinical staff, overseeing hiring processes and managing disciplinary actions.
- Coordinated surgery scheduling utilizing Letter of Protection
- Managed payroll processes, ensuring accurate tracking of hours worked and benefits offered
- Handled medical records requests and prepared affidavits.
Administrative Assistant
Coastal Bend Orthopedic Specialists
Dallas, TX
08.2022 - 01.2026
- Managed personal/professional schedules for multiple physicians, optimizing time management
- Organized travel arrangements for both personal and professional commitments for multiple physicians
- Scheduled and maintained deposition and trial calendars, ensuring preparedness
- Acted as a liaison between law firms and physician’s office to facilitate communication
- Maintained and organized receipts, tax information for multiple companies, ensuring financial efficiency
- Oversaw credentialing processes at surgical facilities and assisted in managing licenses
- Collaborated closely with bookkeepers to assist in financial organization
Operations/Office Manager
Evolve Health Sciences (Medical Wellness Clinic)
Frisco, TX
10.2022 - 01.2026
- Orchestrated the formation, construction and opening of new office space
- Oversaw clinical staff with focus on hiring and managing disciplinary actions
- Maintained office and medical supplies to support clinical operations
- Assisted in Hormone Replacement Therapy Procedures, ensuring protocol compliance
- Administered payroll operations, overseeing hours and employee benefits
- Manage lessees of rented office space, fostering positive relationships
Clinical Director
Precision Hand and Upper Extremity Center Frisco
Frisco, TX
09.2019 - 01.2026
- Supervised clinical staff, including hiring processes and disciplinary actions
- Coordinated surgery scheduling for private insurance, worker’s compensation, and Letter of Protection
- Managing credentialing at surgical facilities and assisted in managing licenses
- Enhanced clinic flow by developing, training and implementing efficient processes
- Oversaw Letter of Protection (LOP) billing, communication with law firms, deposition scheduling and completing affidavits
Orthopedic Technician
Direct Orthopedic Care (DOC)
Plano, TX
03.2019 - 08.2019
- Engineered proper clinic flow to enhance operational efficiency
- Performed dressing changes as well as all casting and splitting procedures
- Documented and scheduled patient appointments within the EMR system
- Managed and ordered all clinical supplies and DME inventory, ensuring adequate supply levels
- Conducted insurance verification to facilitate pre-authorizations and billing processes
Promoted to Clinical Director
Madsen Orthopedics
08.2016 - 03.2019
- Supervised the clinical staff ensuring effective team performance
- Conducted peer-to-peer phone conferences for surgeries and procedure approval for worker’s compensation claims
- Drafted letters of causation for worker’s compensation claims, establishing clear documentation
- Composed letters of medical necessity for procedures and medications
- Calling in and managing patient prescriptions
- Created surgery booking forms with proper coding to ensure proper and timely scheduling
- Insurance verification for surgical and non-surgical procedures
- Managed and completed medical records requests, ensuring timely production
- Created and fostered positive relationships with ancillary services
- Assisted in after-hours/weekend calls from patients and hospitals
- Managed and transcribed the physician’s clinic and surgery dictations
Orthopedic Technician
Madsen Orthopedics
Richardson, TX
06.2016 - 08.2016
- Established and maintained proper clinic flow to optimize patient care
- Provided wound care, dressing changes, as well as all casting and splitting procedures
- Documented and scheduled patient appointments within the EMR system
- Managed and ordered all clinical and DME inventory, ensuring availability of supplies
Orthopedic Technician
Orthopedic And Sports Enhancement Center
Bloomington, IL
04.2010 - 05.2014
Orthopedic Technician
McLean County Orthopedics
Bloomingdale, IL
05.2014 - 05.2016
Education
Associate of Arts -
Heartland Community College
05-2014
Skills
- Office management
- Proficient in EMR and ICD-10
- Proficient in Athena/Practice Fusion
- Skilled communicator
- Conflict resolution
- Detail oriented, organized
- Thrives in fast-paced environment
- Surgery Scheduling
- Hospital Credentialing
- Foster a supportive and positive environment for staff members
- Safety and sanitation assurance and compliance
- Payroll processing
- Administrative support
- Able and willing to learn and adapt to growing clinical needs and responsibilities
Certification
- Notary ID: 132164806
- Expiration: 2027-09-09
Timeline
Operations/Office Manager
Evolve Health Sciences (Medical Wellness Clinic)
10.2022 - 01.2026
Orthopedic Operations Manager
Merge Health (Personal Injury Orthopedic Clinic)
08.2022 - 01.2026
Administrative Assistant
Coastal Bend Orthopedic Specialists
08.2022 - 01.2026
Clinical Director
Precision Hand and Upper Extremity Center Frisco
09.2019 - 01.2026
Orthopedic Technician
Direct Orthopedic Care (DOC)
03.2019 - 08.2019
Promoted to Clinical Director
Madsen Orthopedics
08.2016 - 03.2019
Orthopedic Technician
Madsen Orthopedics
06.2016 - 08.2016
Orthopedic Technician
McLean County Orthopedics
05.2014 - 05.2016
Orthopedic Technician
Orthopedic And Sports Enhancement Center
04.2010 - 05.2014
Associate of Arts -
Heartland Community College