Kelly Maurer
Milton,FL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
18
18
years of professional experience
Work History
Patient Services Representative
Franciscan Medical Group
10.2005 - 05.2023
- Used EPIC to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Developed and implemented customer service policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
Education
Associate of Applied Science - Medical
Umpqua Community College
Roseburg, OR06.2005
Skills
- Patient greeting
- Payment collection
- Appointment Scheduling
- Multitasking Abilities
- Clerical Support
- Interpreting physician orders
- Insurance verifying
Timeline
Patient Services Representative
Franciscan Medical Group
10.2005 - 05.2023
Associate of Applied Science - Medical
Umpqua Community College
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