Kelly Navarro
Fremont,CA
Summary
Responsible Member Coordinator enthusiastic about supporting best practices in hospitaloty operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Patient Coordinator
Sollis Health
2023.02 - Current
- Answered incoming calls in a professional manner, routing them to the appropriate department or personnel when necessary.
- Scheduled evaluations and procedures for patients.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Completed new guest enrollment paperwork and set up accounts in computer system.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Regional Operations Manager
Elite Performance Gym
Fremont , CA
2019.01 - 2023.02
- Assisted owners with developing plans for upcoming projects or initiatives related to regional operations.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Developed training programs designed to enhance employee knowledge of operational processes and procedures.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved member complaints quickly while maintaining a positive relationship between customers and management.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
Studio Manager
Orange Theory Fitness
Emery , UT
2017.01 - 2023.01
Education
Associate of Arts - Sociology
College of San Mateo
San Mateo, CA05.2017
Skills
- Operational Management
- Strategic Development
- Operational Oversight
- Patient Care Coordination
- HIPAA Compliance
- Office Administration
- Organizational Standards
- Customer Service
- Verbal and Written Communication
Certification
Certified Personal Trainer: ACE 2018
Certificated Nutrition Coach: NASM 2022
CPR/ADE Certified: Red Cross 2023
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Front Desk Patient Coordinator
Sollis Health
2023.02 - Current
Regional Operations Manager
Elite Performance Gym
2019.01 - 2023.02
Studio Manager
Orange Theory Fitness
2017.01 - 2023.01
Associate of Arts - Sociology
College of San Mateo
Certified Personal Trainer: ACE 2018
Certificated Nutrition Coach: NASM 2022
CPR/ADE Certified: Red Cross 2023
Similar Profiles
Christine Rapa, MSN, FNP-CChristine Rapa, MSN, FNP-C
Emergency Room Registered Nurse at Sollis HealthEmergency Room Registered Nurse at Sollis Health
Stefanie MohabirStefanie Mohabir
Physician Assistant, Concierge Emergency Medicine at Sollis HealthPhysician Assistant, Concierge Emergency Medicine at Sollis Health
Robert GnatRobert Gnat
Nurse Practitioner (Per Diem) at Carbon HealthNurse Practitioner (Per Diem) at Carbon Health