Kelly Navarro
Fremont,CA
Summary
Responsible Member Coordinator enthusiastic about supporting best practices in hospitaloty operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Patient Coordinator
Sollis Health
02.2023 - Current
- Answered incoming calls in a professional manner, routing them to the appropriate department or personnel when necessary.
- Scheduled evaluations and procedures for patients.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Completed new guest enrollment paperwork and set up accounts in computer system.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Regional Operations Manager
Elite Performance Gym
Fremont, CA
01.2019 - 02.2023
- Assisted owners with developing plans for upcoming projects or initiatives related to regional operations.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Developed training programs designed to enhance employee knowledge of operational processes and procedures.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved member complaints quickly while maintaining a positive relationship between customers and management.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
Studio Manager
Orange Theory Fitness
Emery, UT
01.2017 - 01.2023
Education
Associate of Arts - Sociology
College of San Mateo
San Mateo, CA05.2017
Skills
- Operational Management
- Strategic Development
- Operational Oversight
- Patient Care Coordination
- HIPAA Compliance
- Office Administration
- Organizational Standards
- Customer Service
- Verbal and Written Communication
Certification
Certified Personal Trainer: ACE 2018
Certificated Nutrition Coach: NASM 2022
CPR/ADE Certified: Red Cross 2023
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Front Desk Patient Coordinator
Sollis Health
02.2023 - Current
Regional Operations Manager
Elite Performance Gym
01.2019 - 02.2023
Studio Manager
Orange Theory Fitness
01.2017 - 01.2023
Associate of Arts - Sociology
College of San Mateo
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