Kelly Nelson
Gorham,ME
Summary
Dynamic and personable sales professional with over 20 years of direct customer service experience. Proven ability to excel in fast-paced environments while consistently delivering positive and memorable experiences for customers. Equipped with a strong work ethic and a flexible schedule, ready to embrace change and adapt to new challenges. Committed to driving sales success through exceptional service and relationship-building skills.
Overview
17
17
years of professional experience
Work History
Licensed Hearing Instrument Specialist
Dr. Benjamin Liess MD, FACS ENT, Allergy and Audiology
Scarborough, ME
03.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Administered comprehensive evaluations to identify patient health statuses.
- Executed input of account details and monitored payment transactions to ensure accuracy.
- Facilitated efficient and friendly service to address customer questions and resolve complaints.
- Conducted evaluations and authentication of returns, exchanges, and voids to ensure compliance with company policies.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Established a positive rapport with patients, fostering trust and loyalty to the practice over time.
- Worked alongside audiologists to formulate personalized treatment strategies aimed at enhancing patient outcomes.
- Oversaw inventory management to guarantee device availability while reducing costs linked to surplus stock.
Licensed Hearing Instrument Specialist
Dr. Julian Damion ENT
Scarborough, ME
05.2016 - 01.2020
- Responded to incoming calls to assist customers with inquiries regarding store offerings and services.
- Executed cash, check, and credit card payment transactions, maintaining accuracy and efficiency in financial processing.
- Analyzed stock levels to facilitate proactive restocking and maintain optimal inventory.
- Conducted discussions with current and prospective clients to assess their needs and enhance customer satisfaction.
- Collaborated with ENT specialists to develop tailored treatment plans for complex cases.
Licensed Hearing Instrument Specialist
Southern Maine Audiology
Falmouth, ME
06.2014 - 05.2018
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Conducted comprehensive hearing assessments to determine patient needs and device suitability.
- Fitted and adjusted hearing aids, ensuring optimal performance and comfort for patients.
Licensed Hearing Instrument Specialist
Dr. Mary Layne AuD.
Scarborough, ME
10.2009 - 06.2014
- Acquired comprehensive training for hearing aid dispenser licensure. Achieved successful completion of state of Maine boards.
- Analyzed anticipated scenarios and established actionable strategies to fulfill targeted goals.
- Provided comprehensive education to patients regarding device operation and maintenance to enhance user experience.
- Achieved increased lead generation through effective cold calling strategies. Enhanced customer acquisition by establishing rapport with potential clients. Drove sales initiatives by converting leads into valuable business relationships.
- Designed structured sales scripts to optimize communication and drive product engagement.
Education
Hearing Dispenser License -
State of Maine Board of Audiology
Augusta, ME07-2010
High School Diploma -
Bonny Eagle High School
Standish, ME06-1989
Skills
- Complaint Resolution
- Proficient with Microsoft Word, Excel, Powerpoint and Microsoft Outlook
- Customer Service
- Negotiation Techniques
- Problem-Solving
- Calm under pressure
- CPR Certified
- Critical Thinking
- Sales and Marketing
- Flexible Schedule
- Time Management
Timeline
Licensed Hearing Instrument Specialist
Dr. Benjamin Liess MD, FACS ENT, Allergy and Audiology
03.2020 - Current
Licensed Hearing Instrument Specialist
Dr. Julian Damion ENT
05.2016 - 01.2020
Licensed Hearing Instrument Specialist
Southern Maine Audiology
06.2014 - 05.2018
Licensed Hearing Instrument Specialist
Dr. Mary Layne AuD.
10.2009 - 06.2014
High School Diploma -
Bonny Eagle High School
Hearing Dispenser License -
State of Maine Board of Audiology