Kelly Noddin
Dover,NH
Summary
Proven Client Coordinator at Essex Pediatric Neuropsychology, adept in administrative management and fostering strong patient relationships. Demonstrated excellence in maintaining detailed records and facilitating effective team collaboration. Achieved seamless patient-clinician coordination, enhancing service efficiency and patient satisfaction. Skilled in communication and time management, consistently delivering empathetic and professional support to families.
Overview
16
16
years of professional experience
Work History
Client Coordinator
Essex Pediatric Neuropsychology
Marblehead, MA
10.2023 - Current
- Handle primary communication with patients and families seeking details about services at Essex Pediatric Neuropsychology.
- Educate families and patients about the process of scheduling a neuropsych assessment at Essex Pediatric Neuropsychology. Foster relationships with patients and families by providing support and reassurance throughout the intake process, and providing an empathetic listening ear.
- Facilitate communication among patients, clinicians, and administrative staff for seamless transitions.
- Maintain accurate, detailed, and up-to-date records of all interactions with patients and families across internal systems.
- Maintain client confidentiality according to HIPAA regulations while ensuring proper documentation of all services provided.
Managed Care Coordinator
Genesis Healthcare System
Andover, MA
09.2008 - 04.2020
- Maintained up-to-date records of all managed care contracts and related correspondence.
- Collaborated with departments across the organization on projects related to managed care initiatives.
- Provided administrative support to Managed Care team, including filing and organizing documents.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Identified opportunities for improvement within existing systems or processes related to managed care operations.
- Resolved issues related to billing, coding, payments, and denials by working with insurance companies.
- Assisted in the development of new procedures and policies pertaining to managed care operations.
- Created and maintained spreadsheets tracking managed care activities such as contract expiration dates, renewals.
- Processed prior authorizations from insurance companies for medical services.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Arts - Social Work
University of New Hampshire
Durham, NH05-2006
Skills
- Administrative management
- Detail-oriented mindset
- Time management expertise
- Professionalism
- Excellent communication
- Effective Team Collaboration
- Client support
References
References available upon request.
Timeline
Client Coordinator
Essex Pediatric Neuropsychology
10.2023 - Current
Managed Care Coordinator
Genesis Healthcare System
09.2008 - 04.2020
Bachelor of Arts - Social Work
University of New Hampshire
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