Kelly Ortiz
Georgetown,TX
Summary
Dynamic customer service professional with a proven track record, excelling in effective communication and problem-solving. Bilingual in English and Spanish, I foster strong customer relationships while maintaining meticulous records. My compassionate caregiving experience enhances my adaptability and critical thinking, ensuring exceptional support in diverse environments.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Customer Service Representative
Bell Cleaners and Alterations
Georgetown, TX
08.2022 - Current
- Assisted customers with inquiries and issues through phone and email communication.
- Provided product information and guidance to enhance customer understanding.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Elderly Caregiver
Grandma
Georgetown, Tx
06.2023 - 06.2024
- Administered medication according to prescribed schedules and instructions.
- Developed engaging activities to promote cognitive stimulation and social interaction.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Provided companionship and emotional support.
- Redirected her memory issues, providing safety guidance protection.
- Was administered to give shots as needed for pain and infections.
- Participated in continuing education courses to stay current on best practices for elder care.
Food Service Worker
Chipotle Grill
Georgetown, Tx
11.2021 - 05.2023
- Prepared food items following Chipotle's recipes and safety standards.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted customers with menu selections and answered questions about ingredients.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Education
Georgetown High School
Georgetown, TxSome College (No Degree) - Psychology
Austin Community College
Cedar Park, TXSkills
- Customer support
- Product knowledge
- Record keeping
- Time management
- Effective communication
- Adaptability to change
- Critical thinking
- Bilingual (English/Spanish)
- Patient
- Medication reminders
- Personal care
- De-escalation techniques
- Problem solving
- Compassionate caregiving
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Elderly Caregiver
Grandma
06.2023 - 06.2024
Customer Service Representative
Bell Cleaners and Alterations
08.2022 - Current
Food Service Worker
Chipotle Grill
11.2021 - 05.2023
Georgetown High School
Some College (No Degree) - Psychology
Austin Community College
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