Kelly Pedoli
Huron,OH
Summary
Dynamic sales associate with proven expertise at The Honey Hole, excelling in customer service and cash handling. Known for building rapport and fostering loyalty, I effectively managed high-stress situations while training new staff. My reliable nature and problem-solving skills contribute to seamless operations and exceptional shopping experiences.
Overview
8
8
years of professional experience
Work History
Sales Associate
The Honey Hole
Milan, OH
12.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Lead Clerk
Goodwill
Huron, OH
10.2019 - 10.2022
- Input data into spreadsheets and databases.
- Production Operations
- Sort through clothing/housewares donations
- Donations
- Register
- Closing operations/paperwork
- Nightly deposits
- Supervised staff
- Open/closed store daily
Sales Associate
Hy-Miler
Sandusky, OH
11.2018 - 07.2019
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Front Desk Receptionist
Motel 6
Milan, OH
01.2017 - 10.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Two Year Certificate In Medical Reception - Medical Reception
EHOVE Career Center
Milan, OHDiploma - General Studies
Perkins High School
Sandusky, OHSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Cash handling
- Flexible schedule
- Stocking and receiving
- Medical office experience
- Insurance verification
- Hospital experience
- Medical scheduling
Timeline
Sales Associate
The Honey Hole
12.2022 - Current
Lead Clerk
Goodwill
10.2019 - 10.2022
Sales Associate
Hy-Miler
11.2018 - 07.2019
Front Desk Receptionist
Motel 6
01.2017 - 10.2018
Two Year Certificate In Medical Reception - Medical Reception
EHOVE Career Center
Diploma - General Studies
Perkins High School