Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Rubio

Bayonne

Summary

Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

29
29
years of professional experience

Work History

Leasing Assistant

State Square Apartments
05.2024 - Current
  • Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
  • Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
  • Assisted in maintaining high occupancy rates by executing effective marketing strategies and conducting property tours.
  • Educated prospective residents on available unit features, amenities offered at the property, as well as neighborhood attractions for added value during tours.

Online Personal Shopper

Instacart Shoppers
04.2022 - 05.2024
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Veterinary Assistant/Receptionist

The Whiting Veterinary Clinic
11.2017 - 04.2018
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.

Support Specialist

Michaels
10.2014 - 04.2017
  • Led workshops for users on new features and best practices, increasing customer engagement and product utilization.
  • Generated reports to track performance and analyze trends.
  • Diagnosed and troubleshot hardware, software and network issues.

Customer Service Representative

Shoprite Store
10.2010 - 04.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Dispatcher

Black & White Taxi & Limo Co.
03.1996 - 05.2009


  • Directed dispatching, routing, and tracking of 25 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Education

No Degree - Accounting

NJCU
Jersey City, NJ
01-2027

Skills

  • Client relationship building
  • Follow-up coordination
  • Sales experience
  • Customer service
  • Administrative support
  • Property tours
  • Data entry
  • Appointment scheduling
  • Greeting and seating clients
  • Scheduling appointments
  • Clerical support
  • Tech-Savvy

Timeline

Leasing Assistant

State Square Apartments
05.2024 - Current

Online Personal Shopper

Instacart Shoppers
04.2022 - 05.2024

Veterinary Assistant/Receptionist

The Whiting Veterinary Clinic
11.2017 - 04.2018

Support Specialist

Michaels
10.2014 - 04.2017

Customer Service Representative

Shoprite Store
10.2010 - 04.2014

Dispatcher

Black & White Taxi & Limo Co.
03.1996 - 05.2009

No Degree - Accounting

NJCU
Kelly Rubio