Kelly Rubio
Bayonne
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
29
29
years of professional experience
Work History
Leasing Assistant
State Square Apartments
05.2024 - Current
- Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Assisted in maintaining high occupancy rates by executing effective marketing strategies and conducting property tours.
- Educated prospective residents on available unit features, amenities offered at the property, as well as neighborhood attractions for added value during tours.
Online Personal Shopper
Instacart Shoppers
04.2022 - 05.2024
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Veterinary Assistant/Receptionist
The Whiting Veterinary Clinic
11.2017 - 04.2018
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Support Specialist
Michaels
10.2014 - 04.2017
- Led workshops for users on new features and best practices, increasing customer engagement and product utilization.
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Service Representative
Shoprite Store
10.2010 - 04.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dispatcher
Black & White Taxi & Limo Co.
03.1996 - 05.2009
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
No Degree - Accounting
NJCU
Jersey City, NJ01-2027
Skills
- Client relationship building
- Follow-up coordination
- Sales experience
- Customer service
- Administrative support
- Property tours
- Data entry
- Appointment scheduling
- Greeting and seating clients
- Scheduling appointments
- Clerical support
- Tech-Savvy
Timeline
Leasing Assistant
State Square Apartments
05.2024 - Current
Online Personal Shopper
Instacart Shoppers
04.2022 - 05.2024
Veterinary Assistant/Receptionist
The Whiting Veterinary Clinic
11.2017 - 04.2018
Support Specialist
Michaels
10.2014 - 04.2017
Customer Service Representative
Shoprite Store
10.2010 - 04.2014
Dispatcher
Black & White Taxi & Limo Co.
03.1996 - 05.2009
No Degree - Accounting
NJCU
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