Kelly Sampson
Joliet,IL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
19
19
years of professional experience
Work History
Sportsbook Supervisor
Penn Entertainment
Joliet, IL
11.2020 - Current
- Supervised daily operations to ensure compliance with company standards.
- Managed team schedules to optimize workflow and resource allocation.
- Trained new staff on procedures and safety protocols effectively.
Bartender
Windy City Inc
Bolingbrook, Illinois
10.2007 - 11.2020
- Provided excellent customer service to enhance guest experiences.
- Mixed cocktails and beverages based on customer preferences.
- Maintained cleanliness and organization of bar area throughout shifts.
- Handled customer complaints professionally to ensure satisfaction.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Education
Some College (No Degree) - General Education
Joliet Junior College
Joliet, IlSkills
- Compliance management
- Workflow optimization
- Revenue management
- Client relationship management
- Staff training
- Leadership skills
- Problem solving
- Conflict resolution
- Effective communication
References
References available upon request.
Timeline
Sportsbook Supervisor
Penn Entertainment
11.2020 - Current
Bartender
Windy City Inc
10.2007 - 11.2020
Some College (No Degree) - General Education
Joliet Junior College