Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Kelly Silva

Houston ,TX

Summary

Proven Sales Associate at Walmart, adept in customer service and problem-solving, significantly enhanced store visual appeal and customer engagement. As a Key Holder Leader at 99 Cents Only, I spearheaded promotional events, boosting revenue and fostering customer loyalty through exceptional teamwork and collaboration.

Overview

4
4
years of professional experience

Work History

Sales Associate

Walmart
11.2023 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Key Holder Leader

99 Cents Only
11.2020 - 10.2023
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Evaluated competitor practices to identify potential areas for improvement within our own store operations or offerings.
  • Assisted in creating promotional events or sales campaigns that aligned with corporate objectives while driving increased revenue locally.
  • Developed strong relationships with customers, fostering loyalty and repeat business for the store.

Education

No Degree - Business

Guilds College
09-2024

High School Diploma -

Pasadena High School
Pasadena, TX
05-2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Sales Associate

Walmart
11.2023 - 11.2024

Key Holder Leader

99 Cents Only
11.2020 - 10.2023

No Degree - Business

Guilds College

High School Diploma -

Pasadena High School

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Kelly Silva