Kelly Slocum

I answered phones, took customers orders, made their pizza and sometimes even delivered it when it was necessary. I also did cleaning.

• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Ensured compliance with local health department regulations regarding food safety standards.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Developed marketing strategies designed to increase brand awareness within target markets.
• Trained employees on duties, policies and procedures.

I answered phones, took customer orders, made their orders, delivered when necessary and I was part of hiring and firing employees. I supervised everyone to ensure great customer service

• Ensured compliance with local laws and regulations related to health, safety, or other areas.
• Conducted regular meetings with staff to discuss operational issues and performance reviews.
• Provided training for new night shift personnel on proper use of equipment and safety protocols.
• Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
• Investigated inventory discrepancies and took appropriate action when necessary.
• Maintained records of employee attendance, overtime hours, tips received.
• Identified opportunities to improve efficiency of operations processes during the night shift.
• Implemented changes in policies or procedures when necessary to ensure smooth operation of the business.
• Responded promptly to inquiries from customers or clients about services offered by the business.
• Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
• Communicated with management via email or phone message to report issues needing attention.
• Established friendly relationships with regular guests, members and residents.
• Secured building and walked grounds, fostering health and safety of employees and guests.
• Responded promptly to guest requests to achieve customer satisfaction.
• Oversaw general upkeep of public areas and restrooms.
• Promoted teamwork and quality service through communication and coordination with other departments.
• Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
• Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Recruited and trained new employees to meet job requirements.
• Reviewed completed work to verify consistency, quality, and conformance.
• Assigned work and monitored performance of project personnel.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Implemented quality control measures to uphold company standards.