Cassandra McCall
Edgewater,FL
Summary
Results-driven Restaurant Manager with 6+ years in fast-paced food service. Expertise in team leadership, operations management, customer service, and food safety. Demonstrated success in training staff, managing shifts, resolving customer issues, and optimizing store efficiency. Strong communicator with proven multitasking abilities in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Dunkin' Donuts
New Smyrna Beach, Florida
06.2018 - Current
- Oversee daily restaurant operations to ensure smooth and efficient business performance
- Managed cash operations, including drawer counts, safe procedures, and daily financial reconciliation
- Led team members by delegating tasks, providing support, and fostering positive a positive work environment
- Create and manage employee schedules while ensuring proper shift coverage
- Train employees on customer service, food preparation, safety procedures, and operational expectations
- Provide excellent customer service by addressing questions, concerns, and resolving issues professionally
- Ensured consistent achievement of speed-of-service goals while upholding quality standards
- Monitor product temperatures and maintain compliance with food safety standards
- Manage inventory, deliveries, and organization of incoming supplies
- Support team performance through communication, coaching, and problem-solving
- Contributed to cake decorating by applying icing and arranging decorations according to design guidelines
Education
High School Diploma -
New Smyrna Beach High School
New Smyrna Beach, FL05-2022
Skills
- Restaurant management
- Shift management
- Cash management
- Inventory control
- Food safety certified
- POS systems expertise
- Team leadership
- Scheduling proficiency
- Time management skills
- Customer service
- Fast-paced environment adaptability
- Conflict resolution
- Communication skills
- Food preparation skills
- Retail management
- Cake decorating
Certification
- Serve Safe
Timeline
General Manager
Dunkin' Donuts
06.2018 - Current
High School Diploma -
New Smyrna Beach High School