Kelly Slosser
Nofolk,NE
Summary
Dynamic leader with a proven track record at Norfolk Veterans Home, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and operational efficiency, achieving significant improvements in service quality. Skilled in CRM and time management, consistently exceeding performance goals with a focus on results and team agility. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Certified Nursing Assistant
Norfolk Veterans Home
01.2022 - Current
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Assistant Manager
Amigo's Restaurant
04.2012 - 06.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Shift Supervisor
SUBWAY Restaurants
03.2010 - 02.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Completed cash and credit card transactions accurately using POS software.
Assistant Manager
Casey's Gas Station
04.2008 - 01.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Manager
Arlie's Bar
06.2006 - 03.2008
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Senior Server
Applebee's Neighborhood Grill & Bar
10.2005 - 09.2007
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders, and coordinated customer service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled large parties efficiently, ensuring timely food delivery while maintaining high levels of customer satisfaction.
- Balanced multiple responsibilities during peak hours, maintaining high levels of efficiency and customer satisfaction without sacrificing attention to detail.
- Assisted in training new servers, leading to an improved team dynamic and higher overall performance.
Education
Associate of Applied Science - Computer Networking
Nebraska College of Business
Omaha, NE01.2000
Skills
Team Leadership
Time Management
Complex Problem-Solving
Customer Relationship Management (CRM)
Timeline
Certified Nursing Assistant
Norfolk Veterans Home
01.2022 - Current
Assistant Manager
Amigo's Restaurant
04.2012 - 06.2016
Shift Supervisor
SUBWAY Restaurants
03.2010 - 02.2012
Assistant Manager
Casey's Gas Station
04.2008 - 01.2010
Manager
Arlie's Bar
06.2006 - 03.2008
Senior Server
Applebee's Neighborhood Grill & Bar
10.2005 - 09.2007
Associate of Applied Science - Computer Networking
Nebraska College of Business
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